Lending Support Officer

Madisonrecruitment; Christchurch; Presencial; NZD 48.000 - 60.000; Jornada completa

Descripción de la vacante

Madison Recruitment in Christchurch, NZ, is seeking a Lending Support Officer to assist a financial services firm with secured lending processes. You will manage applications from onboarding to completion, ensuring due diligence, verification and compliance are met while delivering a great customer experience.

You’ll work with underwriting, solicitors and relationship managers, coordinating milestones and documentation.

Formación

• Experience in customer service with a customer-first approach.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and stakeholder management capabilities.
• Exceptional attention to detail and a commitment to quality outcomes.

Responsabilidades

• Manage lending cases from application through to document completion and funding drawdowns.
• Complete customer due diligence, identity verification, and related compliance checks.
• Prepare and issue lending and security documentation.
• Liaise with internal and external stakeholders.
• Monitor application progress and proactively manage key milestones.
• Investigate and resolve onboarding, compliance, and documentation queries.
• Manage customer drawdown requests.
• Deliver exceptional customer service across multiple channels.

Conocimientos

Customer service

Stakeholder management

Organisational skills

Communication

Attention to detail

Problem solving

Regulatory compliance

Descripción del empleo

We are seeking a Lending Support Officer to join a financial services organisation. This is an exciting opportunity to play a critical role in supporting secured lending transactions, working closely with credit underwriting, solicitors, relationship managers and other key stakeholders to deliver exceptional customer outcomes.

In this role, you will manage lending applications from initial onboarding through to completion, ensuring customer due diligence, verification, documentation, and compliance requirements are completed accurately and efficiently. You will be responsible for facilitating a great customer experience while maintaining the highest standards of service and regulatory compliance.

Key Responsibilities

• Manage lending cases from application through to document completion and funding drawdowns
• Complete customer due diligence, identity verification, and related compliance checks
• Prepare and issue lending and security documentation
• Liaise with internal and external stakeholders
• Monitor application progress and proactively manage key milestones
• Investigate and resolve onboarding, compliance, and documentation queries
• Manage customer drawdown requests
• Deliver exceptional customer service across multiple channels

About You

• Experience in customer service, and a customer first approach
• Strong organisational skills and the ability to manage multiple priorities
• Excellent communication and stakeholder management capabilities
• Exceptional attention to detail and a commitment to quality outcomes
• A proactive, solutions-focused approach and strong problem-solving skills
• Experience of working within financial services, or other regulated environment, would be beneficial but is not essential as full training will be provided.
• Knowledge of bank customer onboarding, due diligence, and verification processes would be beneficial but is not essential as full training will be provided.

What You’ll Gain

• Opportunity to work within a specialised and growing financial services business
• A collaborative and supportive team environment
• Diverse and interesting work with exposure to lending, legal, and customer onboarding processes
• The chance to make a meaningful contribution to customer success and business growth

Reference: 145859