Lead Outdoor Course Operations Supervisor

Ziptrek NZ; Queenstown; On-site; NZD 60,000 - 85,000; Full time

Job summary

Ziptrek NZ is seeking a Course Supervisor to ensure the daily operations of Ziptrek are running smoothly, safely and efficiently, while maximising guest enjoyment.

A minimum commitment of 2 years is required for this role, with responsibilities including mentoring Guides, managing course operations, and upholding Health & Safety standards in a dynamic outdoor environment. Weekend and public holiday work is required.

Qualifications

• Proven leadership experience – minimum 12 months in a lead, senior or supervisor role.
• Understanding of health and safety risk management, especially at heights and in outdoor environments.
• Experience in training or teaching.
• Excellent interpersonal/communication skills, both verbal and written.
• Intermediate computer skills.
• Must hold a valid driver’s license.
• Physically active with the ability to lift 45 kgs (100 lbs).
• Ability to work with minimal supervision.
• Available to work weekends and public holidays.

Responsibilities

• Carry out verbal & written warnings in consultation with Operations Manager.
• Manage course operations to ensure safety and guest enjoyment.
• Oversee daily course operations and coordinate staff scheduling.
• Mentor and supervise Guides, providing leadership and development.
• Ensure compliance with Health and Safety regulations and codes of practice.
• Promote Ziptrek to potential groups and customers.
• Organise course logistics, equipment, and transport as needed.

Skills

Leadership

Communication

Health & Safety

Training/Teaching

Time management

Teamwork

Decision making

Organisational skills

Interpersonal skills

Tools

Computer skills

Job description

Ziptrek NZ is seeking a Course Supervisor to ensure the daily operations of Ziptrek are running smoothly, safely and efficiently, while maximising guest enjoyment.

A minimum commitment of 2 years is required for this role, with responsibilities including mentoring Guides, managing course operations, and upholding Health & Safety standards in a dynamic outdoor environment. Weekend and public holiday work is required.