Course Supervisor: Lead Zipline Ops & Mentoring Team

Ziptrek Ecotours; Queenstown; On-site; NZD 50,000 - 64,000; Full time

Benefits offered by this job

Staff discounts

Birthday leave

Training budget

Job summary

Ziptrek Ecotours in Queenstown, NZ seeks a Course Supervisor to oversee daily operations, ensure safety, and maximise guest and staff experience. You will mentor Guide groups, cover a management role in the absence of the Course Manager and Site Director.

Applicants should have 3+ years of guiding experience at heights, strong leadership, and solid health and safety knowledge in outdoor settings. A first aid certificate is required, and weekend work is expected.

Qualifications

• 3 + years relevant guiding experience at heights, ideally with at least 1 year in a ziplining company.
• Leadership skills - 1 year previous experience in a lead, supervisor or manager role
• An understanding of health and safety risk management especially at heights and in an outdoor environment
• Physically active with the ability to lift 45 kgs
• Must be available to work weekends and public holidays
• Pre-hospital Emergency Care Certificate or relevant first aid qualification - this is a pre requisite and must be acquired by the candidate prior to sign off from training - there must be a minimum of 9 months left on cert upon start date
• Your own training and development budget allocation
• Minimum hours of 30 per week
• Recreation and wellness allowance
• Birthday off after 2 years of continuous service
• Staff discounts at multiple outdoor gear stores

Responsibilities

• Daily opening procedures including course opening and inspections
• Maintaining all aspects of course operations including structures, documentation, equipment and vehicles
• Supporting, mentoring and training the guiding team to highest level of customer service and guest experience

Skills

Guiding experience

Leadership experience

Health & safety

Physical fitness

Weekend availability

Education

First aid certificate

Job description

Ziptrek Ecotours in Queenstown, NZ seeks a Course Supervisor to oversee daily operations, ensure safety, and maximise guest and staff experience. You will mentor Guide groups, cover a management role in the absence of the Course Manager and Site Director.

Applicants should have 3+ years of guiding experience at heights, strong leadership, and solid health and safety knowledge in outdoor settings. A first aid certificate is required, and weekend work is expected.