Lead Duty Manager — Elevate Restaurant & Bar Service

JobSpace; Richmond; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Modern facilities

Job summary

Idoo Viet Kitchen and Café in Richmond, NZ is seeking an experienced Duty Manager to lead restaurant and bar service, ensuring guests receive outstanding hospitality and smooth operations across shifts.

You'll supervise front of house staff, deliver high-quality beverages, and collaborate with the kitchen to maintain service standards. The role requires NZ Duty Manager's Certificate, proven leadership, and flexibility to work evenings, weekends and holidays.

Qualifications

• Current New Zealand Duty Manager's Certificate (essential).
• Previous experience in both restaurant and bar service.
• Confident leading a team in a busy hospitality environment.
• Excellent communication and customer service skills.
• Positive attitude with strong work ethic.
• Calm under pressure and able to make sound decisions.
• Well presented, reliable and punctual.
• Flexible to work evenings, weekends and public holidays.
• Able to work legally in New Zealand with no employer sponsorship (essential).

Responsibilities

• Lead restaurant and bar service during busy shifts.
• Supervise and motivate the front of house team.
• Deliver exceptional customer service and resolve guest issues professionally.
• Prepare and serve beverages to a high standard.
• Maintain compliance with the Sale and Supply of Alcohol Act.
• Manage cash handling and daily operational procedures.
• Work closely with the kitchen to ensure smooth service.
• Set the standard through a positive, hands-on approach.

Skills

Leadership

Customer service

Communication

Calm under pressure

Education

New Zealand Duty Manager's Certificate

Job description

Idoo Viet Kitchen and Café in Richmond, NZ is seeking an experienced Duty Manager to lead restaurant and bar service, ensuring guests receive outstanding hospitality and smooth operations across shifts.

You'll supervise front of house staff, deliver high-quality beverages, and collaborate with the kitchen to maintain service standards. The role requires NZ Duty Manager's Certificate, proven leadership, and flexibility to work evenings, weekends and holidays.