L2 IT Support Engineer - On-Site Lincoln

New Era Technology; Christchurch; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Certification Bonus Program

EAP Program

Three free sessions per year

Referral Bonus Initiative

School holiday – Projects and Training

Cost price on products from suppliers

Internal career growth for high fliers

Job summary

New Era Technology is seeking a Support Engineer L2 to provide advanced technical support in Lincoln, NZ. You will bridge service delivery and systems engineering, resolve complex issues, and maintain high-performing IT systems.

The role requires NZ citizenship or permanent residency, a NZ Driver's License, and a focus on security, documentation, and continuous learning. A certification bonus program and ongoing training are available.

Qualifications

• Degree in IT or related field, or equivalent hands-on experience.
• Certifications from vendors like Fortinet, Cisco, Microsoft, VMware, etc.
• Strong knowledge of hardware, OS, and virtualization technologies
• Proficient in Windows Server, Active Directory, DNS, Exchange, and Office 365
• Solid understanding of networking (TCP/IP), cloud platforms, and IT security
• Experience managing networks and firewall configurations
• Excellent troubleshooting, documentation, and communication skills
• Client-focused, analytical, and able to manage multiple priorities
• Self-driven with a proactive approach to learning and problem-solving

Responsibilities

• Deliver advanced troubleshooting and resolution of hardware, software, and network-related issues.
• Assist in the configuration, deployment, and maintenance of servers, workstations, and network equipment.
• Monitor system performance and implement necessary upgrades to ensure optimal reliability and efficiency.
• Uphold IT security standards and ensure compliance with industry best practices.
• Collaborate with clients to understand technical requirements and deliver effective solutions.
• Maintain accurate technical documentation and contribute to continuous improvement initiatives.
• Engage in ongoing professional development to remain current with emerging technologies and industry trends.

Skills

Troubleshooting

Documentation

Communication

Analytical thinking

Education

Degree in IT or related field

Tools

Fortinet

Cisco

Microsoft

VMware

Job description

New Era Technology is seeking a Support Engineer L2 to provide advanced technical support in Lincoln, NZ. You will bridge service delivery and systems engineering, resolve complex issues, and maintain high-performing IT systems.

The role requires NZ citizenship or permanent residency, a NZ Driver's License, and a focus on security, documentation, and continuous learning. A certification bonus program and ongoing training are available.