IT Support Engineer L2 – Onsite Lincoln (Education)

New Era Technology NZ; Christchurch; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Friendly team environment

Access to latest technologies

Certification Bonus Program

EAP Program – Three free sessions per年

Cost price on products from suppliers

Referral Bonus Initiative

School holiday projects and training

Job summary

New Era Technology NZ is seeking a Support Engineer L2 to provide advanced technical support for on-site IT systems in Lincoln, within the education sector. The role requires resolving complex issues, maintaining servers/workstations, and ensuring secure, high-performing IT infrastructure.

The ideal candidate will have certifications and a strong background in Windows Server, AD, DNS, and networking, with a proactive, client-focused approach and a commitment to ongoing learning.

Qualifications

• Degree in IT or related field or equivalent hands-on experience
• Certifications from Fortinet, Cisco, Microsoft, VMware, etc.
• Strong knowledge of hardware, OS, and virtualization technologies
• Proficient in Windows Server, Active Directory, DNS, Exchange, and Office 365
• Solid understanding of networking (TCP/IP), cloud platforms, and IT security
• Experience managing networks and firewall configurations
• Excellent troubleshooting, documentation, and communication skills
• Client-focused, analytical, and able to manage multiple priorities
• Self-driven with a proactive approach to learning and problem-solving

Responsibilities

• Deliver advanced troubleshooting and resolution of hardware, software, and network-related issues.
• Assist in the configuration, deployment, and maintenance of servers, workstations, and network equipment.
• Monitor system performance and implement necessary upgrades to ensure optimal reliability and efficiency.
• Uphold IT security standards and ensure compliance with industry best practices.
• Collaborate with clients to understand technical requirements and deliver effective solutions.
• Maintain accurate technical documentation and contribute to continuous improvement initiatives.
• Engage in ongoing professional development to remain current with emerging technologies and industry trends.

Skills

Troubleshooting

Documentation

Communication skills

Client focus

Analytical

Multi-priority management

Proactive learner

Education

Degree in IT or related field

Tools

Windows Server

Active Directory

DNS

Exchange

Office 365

Fortinet

Cisco

VMware

Hyper-V

Job description

New Era Technology NZ is seeking a Support Engineer L2 to provide advanced technical support for on-site IT systems in Lincoln, within the education sector. The role requires resolving complex issues, maintaining servers/workstations, and ensuring secure, high-performing IT infrastructure.

The ideal candidate will have certifications and a strong background in Windows Server, AD, DNS, and networking, with a proactive, client-focused approach and a commitment to ongoing learning.