Korean-Speaking Tech Support Engineer (APAC)

Crowdstrike Australia Pty Limited

New Zealand

Remote

NZD 112,000 - 162,000

Full time

8 days ago

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Benefits offered by this job

Market-leading compensation

Wellness programs

Generous vacation and holidays

Parental and adoption leaves

Professional development

Employee networks

Vibrant office culture

Great Place to Work Certified

Job summary

CrowdStrike is seeking a Technical Support Engineer based in Australia to support customers globally, with a focus on the Korean-speaking enterprise base across the JAPAC region. The role combines troubleshooting, root cause analysis, and collaboration with product and engineering teams to drive quick resolutions.

The ideal candidate has 3–8 years in technical support, fluency in Korean and English, and strong communication skills.

Qualifications

Experience in a product technical support role serving global enterprise customers.
Proficiency in Korean and English for enterprise support across JAPAC.
Excellent oral and written communication with strong customer focus.

Responsibilities

Support CrowdStrike customers 24x7 globally, with focus on Korean-speaking clients.
Troubleshoot, identify root cause and resolve issues across multiple product offerings.
Collaborate with product experts and engineering to fix bugs or enhance features.
Engage stakeholders and manage escalations to satisfy customers.
Create knowledge articles and contribute to training efforts.
Learn new technologies and keep up with product releases.
Manage time to meet operational goals and targets.
Work scheduled shifts and holidays as required.