Keyholder- Number One Shoes + Hannahs (Ashburton)

Hannahs Shoes; Ashburton; Remote; NZD 30.000 - 36.000; Teilzeit

Benefits dieser Stelle

Staff discounts on shoes and accessori

Training and support to grow your in-

Flexible working hours where possible

Zusammenfassung

Number One Shoes + Hannahs in Ashburton is seeking a Key Holder to join our team. This leadership role blends hands-on customer service with oversight of daily store operations, ensuring an Every Day Great Experience for customers.

You will lead shifts, coach Sales Assistants, manage opening/closing, stock presentation and safety, and help the team reach sales targets. A minimum of one year in retail and supervisory experience is required; 17.5 hours per week with flexible hours where possible.

Qualifikationen

• At least one year of retail or customer-facing experience.
• At least one year of supervisory experience.

Aufgaben

• Customer Experience & Sales: deliver exceptional customer service, greet and assist customers, resolve queries, promote add-on sales, and model great service for the team.
• Store Operations & Standards: open/close the store, maintain security, keep the store clean and safe, merchandising, stock presentation, cash handling, and health and safety compliance.
• Leadership & Shift Management: lead shifts, allocate tasks, manage breaks, support decision-making, help the team achieve sales targets and KPIs.
• Team Development & Support: coach Sales Assistants, support new team members, embed best practices, recognize performance, escalate concerns to the Store Manager or Assistant Manager.
• Problem Solving & Issue Resolution: handle customer escalations and operational challenges and resolve issues promptly.

Jobbeschreibung

Keyholder- Number One Shoes + Hannahs (Ashburton)

About Us

Welcometo Number One Shoes + Hannahs, part of Tahua, a great Kiwi business proud tooperate across retail, hospitality, and health. Tahua is dedicated tosupporting its people, communities, and growth.

NumberOne Shoes + Hannahs are two of New Zealand’s best-loved footwear brands, with ahistory that goes back generations. Hannahs has been around since 1868, whileNumber One Shoes has been helping Kiwis put their best foot forward fordecades. Together, we’ve created the ultimate destination for shoes bringingstyle, comfort, and value to every New Zealander.

Whatmakes us special is the mix of tradition and fresh energy. Hannahs bringsheritage and trust, while Number One Shoes is all about fun, fashion, andaffordability. From everyday staples to special occasion styles, we’ve gotsomething for everyone — and we love helping our customers find the perfectpair.

When youjoin us, you’re not just working in a store, you’re part of a team that lovesshoes, loves people, and loves creating a great experience every day. If you’vegot energy, passion, and a love for helping others, you’ll feel right at homewith us.

TheRole

We’relooking for a Key Holder to join our Ashburton team. This is a trustedleadership role that blends hands-on customer service with additionalresponsibility for the smooth running of the store. You’ll lead shifts, coachothers, and ensure every customer has an Every Day Great Experience (EDGE).

• Hours: 17.5 hours per week (Thursday: 10:45-17:15, Friday: 10:30-17:00, Saturday: 10:00-16:00)

WhatYou’ll Deliver in This Role

• Customer Experience & Sales: You’ll deliver exceptional customerservice every shift, greeting and assisting customers, resolving queries, andpromoting add-on sales. You’ll also role model great service for the team,coaching and supporting in the moment as needed.
• Store Operations & Standards: You’ll be responsible for opening andclosing the store, maintaining security, and ensuring the store is clean,well-presented, and safe. This includes merchandising, stock presentation, cashhandling, and compliance with health and safety procedures.
• Leadership & Shift Management: You’ll lead shifts on the floor,allocating tasks, managing breaks, supporting decision-making, and helping theteam achieve sales targets and KPIs.
• Team Development & Support: You’ll coach Sales Assistants, supportnew team members, embed best practices, recognise great performance, andescalate any concerns to the Store Manager or Assistant Manager.
• Problem Solving & Issue Resolution: You’ll handle customerescalations and operational challenges, ensuring issues are resolved promptlyand efficiently.

WhatYou’ll Bring to the Role

• At least one year of retail or customer-facing experience
• At least one year of supervisory experience

WhatYou’ll Bring to the Role

• Strong communication and interpersonal skills with the ability to coachand support others
• Reliability and trustworthiness, with the ability to take ownership ofstore operations
• A positive, energetic approach and genuine passion for delivering greatcustomer experiences

WhyYou’ll Love Working With Us

• Be part of a fun, people-focused team
• Staff discounts on shoes and accessories
• Training and support to grow your leadership skills
• Flexible working hours where possible
• Work for a brand that’s part of Tahua, a great Kiwi business with retail,hospitality, and health brands, including Number One Shoes + Hannahs, Torpedo7,The Outlet, Burger King, Popeyes, Starbucks, and Resonate

Closing Date: Saturday, 28 November 2026