Keyholder- Number One Shoes + Hannahs (Silverdale)

Tahua Group; Auckland; Hybrid; NZD 28,000 - 37,000; Part time

Benefits offered by this job

Staff discounts

Leadership training

Flexible hours

Job summary

Number One Shoes + Hannahs in Silverdale, Auckland, part of Tahua Group, is looking for a proactive Key Holder to blend frontline customer service with leadership. You’ll help run daily store operations and ensure every customer has an EDGE experience.

Highlights include shifts on the floor, coaching junior staff, opening and closing, merchandising, cash handling, and adherence to health and safety. If you have a year of retail and a passion for people, you’ll fit right in.

Qualifications

• At least one year of retail or customer-facing experience.
• At least one year of supervisory experience.
• Strong communication and interpersonal skills with the ability to coach and support others.
• Reliability and trustworthiness with the ability to take ownership of store operations.
• A positive, energetic approach and genuine passion for delivering great customer experiences.

Responsibilities

• Deliver exceptional customer service each shift and promote add-on sales.
• Open and close the store, maintain security, and keep the store clean and well-presented.
• Lead shifts, allocate tasks, manage breaks, and help the team reach sales KPIs.
• Coach Sales Assistants and support new team members, recognizing great performance.
• Handle customer escalations and operational issues promptly.

Skills

Retail experience

Supervisory experience

Customer service

Leadership

Job description

Keyholder- Number One Shoes + Hannahs (Silverdale)

About Us

Welcometo Number One Shoes + Hannahs, part of Tahua, a great Kiwi business proud tooperate across retail, hospitality, and health. Tahua is dedicated tosupporting its people, communities, and growth.

NumberOne Shoes + Hannahs are two of New Zealand’s best-loved footwear brands, with ahistory that goes back generations. Hannahs has been around since 1868, whileNumber One Shoes has been helping Kiwis put their best foot forward fordecades. Together, we’ve created the ultimate destination for shoes bringingstyle, comfort, and value to every New Zealander.

Whatmakes us special is the mix of tradition and fresh energy. Hannahs bringsheritage and trust, while Number One Shoes is all about fun, fashion, andaffordability. From everyday staples to special occasion styles, we’ve gotsomething for everyone and we love helping our customers find the perfectpair.

When youjoin us, you’re not just working in a store, you’re part of a team that lovesshoes, loves people, and loves creating a great experience every day. If you’vegot energy, passion, and a love for helping others, you’ll feel right at homewith us.

TheRole

We’relooking for a Key Holder to join our Silverdale team. This is a trustedleadership role that blends hands-on customer service with additionalresponsibility for the smooth running of the store. You’ll lead shifts, coachothers, and ensure every customer has an Every Day Great Experience (EDGE).

Hours& Location

• Hours: 25.25 hours per week (Monday: 10:00-18:00, Wednesday: 10:00-18:15, Friday: 12:00-17:00, Sunday: 10:00-16:00)

WhatYou’ll Deliver in This Role

• Customer Experience & Sales: You’ll deliver exceptional customerservice every shift, greeting and assisting customers, resolving queries, andpromoting add-on sales. You’ll also role model great service for the team,coaching and supporting in the moment as needed.
• Store Operations & Standards: You’ll be responsible for opening andclosing the store, maintaining security, and ensuring the store is clean,well-presented, and safe. This includes merchandising, stock presentation, cashhandling, and compliance with health and safety procedures.
• Leadership & Shift Management: You’ll lead shifts on the floor,allocating tasks, managing breaks, supporting decision-making, and helping theteam achieve sales targets and KPIs.
• Team Development & Support: You’ll coach Sales Assistants, supportnew team members, embed best practices, recognise great performance, andescalate any concerns to the Store Manager or Assistant Manager.
• Problem Solving & Issue Resolution: You’ll handle customerescalations and operational challenges, ensuring issues are resolved promptlyand efficiently.

WhatYou’ll Bring to the Role

• At least one year of retail or customer-facing experience
• At least one year of supervisory experience
• Strong communication and interpersonal skills with the ability to coachand support others
• Reliability and trustworthiness, with the ability to take ownership ofstore operations
• A positive, energetic approach and genuine passion for delivering greatcustomer experiences

WhyYou’ll Love Working With Us

• Be part of a fun, people-focused team
• Staff discounts on shoes and accessories
• Training and support to grow your leadership skills
• Flexible working hours where possible
• Work for a brand that’s part of Tahua, a great Kiwi business with retail,hospitality, and health brands, including Number One Shoes + Hannahs, Torpedo7,The Outlet, Burger King, Popeyes, Starbucks, and Resonate