Key Accounts Coordinator (Southland)

Livestock Improvement Corporation (LIC); Invercargill City; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Extra leave days

Flexible working options

Discounted health insurances

Employee shares scheme

Wellbeing discounts

Free onsite parking

Hamilton office park-like setting

Job summary

LIC is a farmer-owned co-operative that supports herd improvement across New Zealand. The NZ Markets team delivers value to some of the largest dairy farming businesses, combining customer engagement, herd insight, data analysis and sales support.

This Invercargill-based role reports to the Key Accounts Coordination Lead (NI) and works with the Key Accounts team to strengthen relationships and drive on-farm value.

Qualifications

• Customer-facing experience and ability to build strong relationships.
• Analytical mindset with ability to interpret data and provide insights.
• Experience supporting sales teams and driving customer value.

Responsibilities

• Provide reporting and analysis to support herd improvement discussions and customer decision-making.
• Support Key Accounts Manager to identify and pursue new business opportunities.
• Build strong relationships with Key Account customers and deliver outstanding service.
• Coordinate sales initiatives and keep customers informed about LIC products and services.
• Attend sales meetings with the Key Accounts team and handle pre- and post-sales tasks.
• Assist in delivering tailored herd improvement solutions that drive productivity and profitability.
• Collaborate with the team to leverage data and insights to enhance service delivery.
• Represent LIC at industry events to gather customer insights for future offerings.
• Regular travel, including occasional overnight stays, is required.

Skills

Customer engagement

Data analysis

Sales support

Stakeholder engagement

Attention to detail

Communication

Planning & time management

MS Office

Tools

MINDA

Job description

LIC is a farmer-owned co-operative that has been supporting herd improvement in New Zealand's dairy sector for more than 115 years. We're focused on providing superior genetics, reliable testing and diagnostics, integrated on-farm software, and great customer service, all designed to help farmers make smarter decisions every day.

As a proud generational co-operative, we're here for farmers, their families, and rural communities, not just for today, but for the future. And none of it happens without our people. Whether on farm, in the lab, or behind the scenes, every one of us plays a part in helping New Zealand farmers succeed.

Your Role

As part of the NZ Markets team, you'll report to the Key Accounts Coordination Lead (NI) and support LIC's Key Accounts team in delivering exceptional outcomes for some of New Zealand's largest dairy farming businesses.

NZ Markets is LIC's primary customer-facing function, responsible for understanding customer needs, delivering value, and ensuring customer insights help shape future products, services, and investment decisions. Working closely with the Key Accounts team, you'll combine customer engagement, herd improvement insights, data analysis, and sales support to strengthen customer relationships and drive value on-farm.

This role is based in Invercargill with customers located throughout New Zealand.

Your Key Focus

• High-Quality Herd Improvement Delivery: Provide reporting and analysis that supports herd improvement discussions and customer decision-making.
• Strategic Business Development: Support the Key Accounts Manager to identify and pursue new business opportunities.
• Relationship Management: Build strong relationships with a portfolio of Key Account customers and provide outstanding service and support.
• Timely Campaign Execution: Coordinate sales initiatives and ensure customers are informed about LIC products and services.
• Comprehensive Sales Support: Attend sales meetings alongside Key Account Management team and handle all administrative tasks, covering both pre- and post-sales activities to streamline processes and enhance operational efficiency.
• Solutions and Insight-Led Selling: Support the delivery of tailored herd improvement solutions that drive customer productivity and profitability.
• Data Sharing and Analysis Collaboration: Work with the Key Accounts team to leverage data and insights that enhance service delivery.
• Customer Insight Gathering: Represent LIC at industry events and share customer insights to help shape future offerings.
• Travel Requirements: Regular travel, including occasional overnight stays, is a feature of this role.

Your Key Skills & Experience

• Strong attention to detail and technical capability.
• Proven ability to build and maintain effective relationships, internally and externally.
• Proficiency with Microsoft Office and ideally experience working with MINDA.
• Knowledge of dairy farming systems, herd improvement, and data management.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder engagement skills.
• Well-developed planning, organisation, and time management abilities.
• Previous experience in a customer-facing, sales support, or customer experience role is advantageous.

In Return

In addition to a competitive salary, you'll receive some great benefits including:

• Extra leave days
• Flexible working options
• Discounted health, life, income and disability insurances
• Access to our employee shares scheme
• Wellbeing discounts
• Free onsite parking
• Our Hamilton office is located in a park-like setting, with tennis court, pool, and onsite café and social club!

If you're after a rewarding career that offers development, learning and loads of exceptional experiences then look no further, you've found it. At LIC we are leading the way and we would love to welcome you to the team.