Key Accounts Coordinator - Canterbury

Livestock Improvement Corporation (LIC); Rolleston; On-site; NZD 70,000 - 95,000; Full time

Benefits offered by this job

Extra leave days

Flexible working options

Discounted health, life, income and 0

Job summary

LIC is a farmer-owned co-operative in New Zealand's dairy sector. The NZ Markets team supports the Key Accounts group, delivering herd‑improvement insights and sales support across the South Island.

The role, based in Christchurch, Canterbury, involves reporting, relationship management, and travel with customers to drive value and strengthen LIC's customer partnerships.

Qualifications

• Experience in customer-facing roles is advantageous.
• Strong communication and stakeholder engagement skills.
• Proven ability to manage relationships with key accounts.
• Knowledge of dairy farming systems and data management is desirable.

Responsibilities

• Provide reporting and analysis to support herd‑improvement discussions.
• Support the Key Accounts Manager to identify new business opportunities.
• Build and maintain relationships with Key Account customers.
• Coordinate sales initiatives and handle pre- and post‑sales activities.
• Attend sales meetings and assist with administrative tasks.
• Collaborate on data sharing and insights to enhance service delivery.
• Represent LIC at industry events and gather customer insights.
• Travel regularly, including occasional overnight stays.

Skills

Attention to detail

Relationship building

Communication

Analytical thinking

Planning & organisation

Customer engagement

Tools

MINDA

Microsoft Office

Job description

LIC is a farmer-owned co-operative that’s been supporting herd improvement in New Zealand’s dairy sector for more than 115 years. We’re focused on providing superior genetics, reliable testing and diagnostics, integrated on-farm software, and great customer service, all designed to help farmers make smarter decisions every day.

As a proud generational co-operative, we’re here for farmers, their families, and rural communities, not just for today, but for the future. And none of it happens without our people. Whether on farm, in the lab, or behind the scenes, every one of us plays a part in helping New Zealand farmers succeed.

Your Role

As part of the NZ Markets team, you’ll report to the Key Accounts Coordinator Lead (NI) and support LIC’s Key Accounts team in delivering exceptional outcomes for some of New Zealand’s largest dairy farming businesses.

NZ Markets is LIC’s primary customer‑facing function, responsible for understanding customer needs, delivering value, and ensuring customer insights help shape future products, services, and investment decisions. Working closely with the Key Accounts team, you’ll combine customer engagement, herd improvement insights, data analysis, and sales support to strengthen customer relationships and drive value on‑farm.

This role is based in Christchurch, Canterbury with customers located throughout the South Island, New Zealand.

Your Key Focus

• High‑Quality Herd Improvement Delivery: Provide reporting and analysis that supports herd improvement discussions and customer decision‑making.
• Strategic Business Development: Support the Key Accounts Manager to identify and pursue new business opportunities.
• Relationship Management: Build strong relationships with a portfolio of Key Account customers and provide outstanding service and support.
• Timely Campaign Execution: Coordinate sales initiatives and ensure customers are informed about LIC products and services.
• Comprehensive Sales Support: Attend sales meetings alongside Key Account Management team and handle all administrative tasks, covering both pre‑and post‑sales activities to streamline processes and enhance operational efficiency.
• Solutions and Insight‑Led Selling: Support the delivery of tailored herd improvement solutions that drive customer productivity and profitability.
• Data Sharing and Analysis Collaboration: Work with the Key Accounts team to leverage data and insights that enhance service delivery.
• Customer Insight Gathering: Represent LIC at industry events and share customer insights to help shape future offerings.
• Travel Requirements: Regular travel, including occasional overnight stays, is a feature of this role.

Your Key Skills & Experience

• Strong attention to detail and technical capability.
• Proven ability to build and maintain effective relationships, internally and externally.
• Proficiency with Microsoft Office and ideally experience working with MINDA.
• Knowledge of dairy farming systems, herd improvement, and data management.
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder engagement skills.
• Well‑developed planning, organisation, and time management abilities.
• Previous experience in a customer‑facing, sales support, or customer experience role is advantageous.

In Return

In addition to a competitive salary, you’ll receive some great benefits including:

• Extra leave days
• Flexible working options
• Discounted health, life, income and disability insurances
• Access to our employee shares scheme
• Wellbeing discounts

If you’re after a rewarding career that offers development, learning and loads of exceptional experiences then look no further, you’ve found it. At LIC we are leading the way and we would love to welcome you to the team.