Key Account Manager - Harvey Norman NZ

NZ10 Electrolux (NZ) Ltd.; Auckland; On-site; NZD 90,000 - 130,000; Full time

Benefits offered by this job

Annual flu shots

CARE Day

Employee discounts on products

Mentorship program

DEI committee

Job summary

Electrolux Group in New Zealand is seeking a proactive Key Account Manager to drive growth with our key retail partner. You will manage revenue, margin and market share targets, developing commercial plans and ensuring execution across stores.

You will lead account strategy, forecast to balance supply and demand, and collaborate with marketing, category, supply and sales teams to deliver impactful in-store initiatives. A data-driven, negotiator mindset will help unlock opportunities.

Qualifications

• Experience in Whitegoods, consumer electronics, or retail sectors.
• Excellent communicator with ability to influence at all levels.
• Data-savvy with ability to translate insights into commercial actions.

Responsibilities

• Own and grow relationships with key retail customers, driving sales and performance.
• Develop and deliver clear sales and marketing plans aligned to business strategy.
• Partner with internal teams (marketing, category, supply and sales) to execute plans effectively in-store.
• Use data and market insights to identify opportunities, manage risks and stay ahead of competitors.
• Communicate regularly with sales teams to ensure strong execution at store level.
• Lead customer meetings, reviewing performance, forecasts and promotional activity.
• Manage key account administration including pricing, rebates, forecasts and business cases.

Skills

Key account management

Retail / Whitegoods experience

Communication / influence

Data-driven

Negotiation

Forecasting

Power BI

SAP

Tools

Power BI

SAP

Job description

Job Description

At the Electrolux Group, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home!

About The Role

As Key Account Manager, you will drive growth across a key retail partner by delivering revenue, profit and market share targets. You’ll develop and execute commercial plans aligned to business strategy, leveraging insights and data to identify opportunities, mitigate risk and influence outcomes. You will lead account strategy, manage forecasting to meet demand, and partner cross-functionally to ensure strong execution across stores. Building trusted relationships internally and externally will be critical to maximising performance and delivering ongoing success.

What You’ll Do

• Own and grow relationships with key retail customers, driving sales and performance.
• Develop and deliver clear sales and marketing plans aligned to business strategy.
• Partner with internal teams (marketing, category, supply and sales) to execute plans effectively in-store.
• Use data and market insights to identify opportunities, manage risks and stay ahead of competitors.
• Communicate regularly with sales teams to ensure strong execution at store level.
• Lead customer meetings, reviewing performance, forecasts and promotional activity.
• Manage key account administration including pricing, rebates, forecasts and business cases.
• Proactively monitor performance and identify opportunities using sales, inventory and market data.

Who You Are

• You are a highly driven, commercially astute National Account Manager ready for a new role that will challenge and develop you
• Your background is within Whitegoods, Consumer Electronics, Retail or other ‘product’ related company
• A confident communicator who can influence, present and connect at every level
• Customer centric, with a natural instinct for uncovering needs and unlocking growth opportunities
• Results-driven, with a strong track record of delivering and exceeding targets
• A strategic thinker who thrives on turning plans into action and owning outcomes end-to-end
• Data-savvy, able to translate insights into compelling commercial decisions
• A skilled negotiator who builds trusted, long-term partnerships with senior stakeholders
• Highly organised and adaptable, with the ability to juggle priorities and keep things moving
• Experienced in managing weekly forecasts, ensuring accuracy and alignment between supply and demand
• Power Bi and SAP experience would be advantageous

Core Competencies

• Ambitious - You always strive for better, in your work and for your future
• Analytical and Numerate - You can balance commercial considerations without compromising on quality, evaluating the data to inform decision-making and continuous improvement
• Collaborative - You build trust, good working relationships and communicate effectively with your colleagues and across functions
• Expert - You not only know your area of expertise, you’re passionate about it and how it can enable and support people to work better and achieve more
• Growth - You love to explore new ideas and drive continuous improvement, not only to do your best work but to develop your capabilities and acquire new skills.
• Influential - You have a vision and a purpose, and you can inspire and influence others to not only share it but apply their abilities to achieving it.
• Leader - You have a vision and a purpose, and you can inspire and influence others to not only share it, but apply their abilities to achieving it
• A strategic thinker - You can join the dots to take us from where we are to where we want to be, mapping the clear routes and strategies essential to achieving our goals.

Why work for Electrolux?

• Step into a career with a Global Leader in Home Appliances, where innovation meets purpose, and people are at the heart of everything we do.
• Stay healthy with annual onsite flu shots, skin checks plus access to wellness sessions and webinars to support your physical and mental health.
• Recharge with CARE Day an additional day off just for you
• Take advantage of exclusive discounts on our products for you, your family, and friends.
• Our Mentorship Program connects you with experienced leaders to support your personal and professional development.
• Join a workplace that celebrates diversity, equity, and inclusion, backed by our dedicated DEI Committee.
• Be part of a company committed to sustainability, with real action behind our environmental goals.
• We offer onsite parking, so your day starts and ends with ease.

About Electrolux Group

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world.