Key Account Manager

Fisher & Paykel Appliances Ltd; Auckland; On-site; NZD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Flexible working policy

Generous discounts on products

Life and disability insurance

Subsidised staff café

Job summary

Fisher & Paykel Appliances Ltd in Auckland is seeking a Key Account Manager responsible for planning and executing a retail strategy across key accounts. The role involves translating strategic plans into actionable items, ensuring alignment to sales targets, and fostering collaboration with various stakeholders.

The ideal candidate should have a proven sales background, strong analytical skills, and strategic thinking capabilities. Offers include a competitive salary, flexible work policy, and generous product discounts.

Qualifications

• Track record of transforming and growing key retail accounts.
• Experience in developing customer relationship strategies.
• Strong analytical skills to evaluate sales data.
• Ability to enhance customer experience using insights.

Responsibilities

• Execute the retail strategy across Key Accounts.
• Maintain understanding of retail best practices.
• Manage relationships with internal and external stakeholders.
• Monitor daily sales performance metrics.

Skills

Proven sales professional

Analytical ability

Strategic thinking

Customer relationship management

Job description

The Role

This Key Account Manager role is responsible for planning and executing our retail strategy across a portfolio of Key Accounts, ensuring alignment to annual sales targets and driving growth in product placement, marketing and promotional programmes.

Key Responsibilities

• Translate the strategic plan into executable actions that deliver to shared imperatives, developing demand generation strategies that drive sales.
• Maintain deep understanding of the Key Account and environmental influences to stay current on changes and retail best practices.
• Ensure highly effective cross‑functional collaboration with internal and external stakeholders to deliver on the needs of Key Accounts while managing relationships and creating enthusiasm for Fisher & Paykel and Haier’s vision and products.
• Gauge customer needs and provide proactive strategies and support to drive product sales, acting as a strong advocate for best practice and brand representation.
• Use internal tools to monitor daily sales performance metrics and reporting, maximising sell‑through opportunities with strong financial and analytical skills.

Qualifications

• Proven sales professional with a track record of transforming and growing key retail accounts and delivering profitable growth.
• Experience developing and implementing customer relationship management strategies and building a deep customer understanding.
• Strong analytical ability to evaluate sales data and reports, draw logical conclusions and make sound business‑focused recommendations.
• Strategic thinker with a highly commercial mindset and the ability to use insights to enhance the customer experience.

Benefits

• Competitive salary and ongoing development opportunities.
• Leading Whanau/Family Leave policy.
• Excellent growth and progression opportunities.
• Flexible working policy.
• Generous discounts on Fisher & Paykel and Haier products.
• Life and disability insurance.
• Discounted medical cover.
• Employee superannuation scheme.
• Free on‑site parking.
• Subsidised staff café.

Equal Opportunity Employer

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or any other characteristics protected by law.

To be considered for this role, please apply including your CV and a cover letter.