Kathmandu Full Time Manager in Training (3IC): Five Mile

Kathmandu; Queenstown; On-site; NZD 50,000 - 70,000; Full time

Job summary

Five Mile in Queenstown, NZ is seeking a Full Time Manager in Training to lead the store floor, engage customers, and coach a team towards service excellence. You will become the go‑to person for product knowledge, sustainability stories, and brand features.

You’ll gain hands‑on experience running the floor, coaching others, and understanding store operations as you develop into future leadership roles at Kathmandu.

Qualifications

• Experience leading a retail team or shift.
• Strong customer service focus.
• Clear communication and instruction skills.
• Ability to manage stock, cash routines, and store compliance.
• Knowledge of product lines and brand values.
• Interest in growing into a managerial role.

Responsibilities

• Lead day‑to‑day store operations and floor coverage.
• Provide hands‑on customer service and resolve issues on the spot.
• Coach and communicate with the team to stay aligned with store priorities.
• Build product knowledge and represent brand values, sustainability stories, and features.
• Maintain stock accuracy, cash handling, and compliance, especially during busy periods.

Skills

Leadership

Customer service

Communication

Stock control

Cash handling

Product knowledge

Coaching others

Job description

A Little Bit About the Role…

As a Full Time Manager in Training (3IC) at Five Mile, you’ll play a key role in the day success of the store. You will:

• Provide reliable day‑to‑day leadership — confidently stepping up to run the floor and keep things moving smoothly.
• Lead from the front with hands‑on customer engagement, solving problems on the spot and setting the tone for service excellence.
• Support the team by communicating clearly, passing on information, and keeping everyone aligned with store priorities.
• Build strong product knowledge and become the go‑to person for gear advice, sustainability stories, and technical features.
• Bring consistency, dependability, and positive energy — especially during busy periods or unexpected challenges.

This role is perfect for someone who wants to develop their leadership capability and step confidently into future management roles. You’ll gain hands on experience running the floor, coaching others, and understanding store operations — all essential foundations for progressing in retail leadership.

What We’re Looking For…

You’ll thrive in this role if you:

• Bring confident floor leadership and can keep the team focused during peak times.
• Deliver exceptional customer service and turn tricky situations into positive outcomes.
• Communicate clearly, give simple instructions, and keep the team aligned.
• Have strong operational accuracy — from stock handling to cash routines to compliance.
• Understand our products and brand and enjoy coaching others to grow their knowledge.
• You’re excited about growing into a manager one day — you’re hungry to learn, open to feedback, and ready to build the skills that will set you up for future leadership roles at Kathmandu.