Future Retail Manager: Lead, Coach & Elevate Service

Kathmandu; Queenstown; On-site; NZD 50,000 - 70,000; Full time

Job summary

Five Mile in Queenstown, NZ is seeking a Full Time Manager in Training to lead the store floor, engage customers, and coach a team towards service excellence. You will become the go‑to person for product knowledge, sustainability stories, and brand features.

You’ll gain hands‑on experience running the floor, coaching others, and understanding store operations as you develop into future leadership roles at Kathmandu.

Qualifications

• Experience leading a retail team or shift.
• Strong customer service focus.
• Clear communication and instruction skills.
• Ability to manage stock, cash routines, and store compliance.
• Knowledge of product lines and brand values.
• Interest in growing into a managerial role.

Responsibilities

• Lead day‑to‑day store operations and floor coverage.
• Provide hands‑on customer service and resolve issues on the spot.
• Coach and communicate with the team to stay aligned with store priorities.
• Build product knowledge and represent brand values, sustainability stories, and features.
• Maintain stock accuracy, cash handling, and compliance, especially during busy periods.

Skills

Leadership

Customer service

Communication

Stock control

Cash handling

Product knowledge

Coaching others

Job description

Five Mile in Queenstown, NZ is seeking a Full Time Manager in Training to lead the store floor, engage customers, and coach a team towards service excellence. You will become the go‑to person for product knowledge, sustainability stories, and brand features.

You’ll gain hands‑on experience running the floor, coaching others, and understanding store operations as you develop into future leadership roles at Kathmandu.