Hybrid: Junior AI Customer Service Automation Engineer
Les Mills International
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Benefits offered by this job
Job summary
Les Mills International is seeking a Junior Customer Service Automation Engineer in Auckland to join our Customer Service team. You will work on Freshdesk automations and integrations, learning how AI systems operate in the real world while expanding your Python and TypeScript skills.
You'll collaborate with Customer Service, AI and Engineering teams to improve live customer-facing systems, investigate issues, and help ensure reliable, safe AI-driven support.
Qualifications
- Experience with Python, TypeScript or JavaScript, APIs, JSON, webhooks and Git.
- Integrating or automating business applications, including testing and troubleshooting workflows.
- Understanding generative AI, LLMs or AI agents, with an interest in evaluation, prompt improvement and safe AI behaviour.
- Investigating production issues using logs, monitoring tools and structured problem-solving techniques.
Responsibilities
- Maintain and improve Freshdesk applications, integrations and automations.
- Collaborate with Customer Service, AI and Engineering teams.
- Investigate technical issues and evaluate AI-generated responses.
- Improve workflows to ensure reliability and safety of customer support tech.
Skills
Tools
Job description
Les Mills International is seeking a Junior Customer Service Automation Engineer in Auckland to join our Customer Service team. You will work on Freshdesk automations and integrations, learning how AI systems operate in the real world while expanding your Python and TypeScript skills.
You'll collaborate with Customer Service, AI and Engineering teams to improve live customer-facing systems, investigate issues, and help ensure reliable, safe AI-driven support.
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