Judiciary Technology Support Specialist

Nz Ministry Of Justice; Whanganui; On-site; NZD 70,000 - 94,000; Full time

Benefits offered by this job

4.4 weeks holiday leave

Flexible work hours

Online professional development portal

Inclusive networks

Job summary

Ministry of Justice in Palmerston North seeks a Judicial Support Advisor to provide dedicated technology support and practical advice to the Judiciary and their staff. You’ll combine customer service excellence with strong technical ability, engaging senior stakeholders and traveling to courts across the Central North Island.

Based at Palmerston North District Court, you’ll deliver desk-side and remote support, learning new systems quickly and explaining technology clearly.

Qualifications

• Excellent customer service and relationship management with senior stakeholders.
• Strong technical capability with experience supporting workplace technology (Microsoft 365, hardware, software, remote tech).
• Ability to learn new technologies quickly and explain complex tech clearly.
• ITIL knowledge would be an advantage.

Responsibilities

• Build strong, trusted relationships with members of the Judiciary and their support staff.
• Provide responsive, high-quality technology support, both in person and remotely.
• Understand customer workflows and tailor support to their needs.
• Troubleshoot and resolve issues across a broad range of workplace technology.
• Explain technical information clearly to users with varying levels of knowledge.
• Provide advice, coaching and training to maximise technology use.
• Support the introduction and adoption of new systems and technology.
• Identify recurring problems and opportunities to improve service.
• Collaborate with Digital teams, suppliers and technology partners on complex issues.
• Contribute to projects and initiatives that improve technology services for the Judiciary.

Skills

Microsoft 365

Hardware support

Software support

Remote technologies

Customer service

Relationship management

Clear communication

Problem solving

Learning new tech quickly

Job description

Ministry of Justice in Palmerston North seeks a Judicial Support Advisor to provide dedicated technology support and practical advice to the Judiciary and their staff. You’ll combine customer service excellence with strong technical ability, engaging senior stakeholders and traveling to courts across the Central North Island.

Based at Palmerston North District Court, you’ll deliver desk-side and remote support, learning new systems quickly and explaining technology clearly.