Judiciary Tech Support & Relationships Advisor

Ministry Of Justice; Whanganui; Vor Ort; NZD 70.000 - 94.000; Vollzeit

Benefits dieser Stelle

4.4 weeks holiday leave

Flexible work hours

Online professional development portal

Networks access

Zusammenfassung

Ministry of Justice in Palmerston North is seeking a Judicial Support Advisor who combines strong technical capability with exceptional customer service to support the Judiciary and staff. You’ll provide desk-side and remote assistance, build trusted relationships, and travel to courts across the Central North Island.

Based in Palmerston North, you’ll learn new systems quickly, explain tech clearly, and work with a dispersed national team to deliver high-quality, responsive service and hands-on

Qualifikationen

• Excellent customer service and relationship management skills.
• Strong technical capability with workplace technology experience.
• Ability to learn new technologies quickly and explain them clearly.
• Strong communication skills and ability to work with senior stakeholders.
• Proactive, solutions-focused approach to problem solving.
• Patience and confidence when coaching others.
• Sound judgement, initiative and ability to work independently.
• Good organisational skills with ability to manage competing priorities.

Aufgaben

• Build trusted relationships with members of the Judiciary and their staff.
• Provide high-quality technology support in person and remotely.
• Understand customer needs and tailor support accordingly.
• Troubleshoot and resolve issues across workplace technology.
• Explain technical information clearly to varied audiences.
• Provide advice, coaching and tailored training on technology.
• Support introduction and adoption of new systems and technology.
• Identify recurring problems and opportunities to improve service.
• Collaborate with Digital teams, suppliers and partners on complex issues.
• Contribute to projects that improve technology services for the Judiciary.

Kenntnisse

Customer service

Relationship management

Communication

Learn quickly

Problem solving

Coaching

Initiative

Organization

Independent work

Tools

Microsoft 365

Remote technologies

Hardware

Software

Jobbeschreibung

Ministry of Justice in Palmerston North is seeking a Judicial Support Advisor who combines strong technical capability with exceptional customer service to support the Judiciary and staff. You’ll provide desk-side and remote assistance, build trusted relationships, and travel to courts across the Central North Island.

Based in Palmerston North, you’ll learn new systems quickly, explain tech clearly, and work with a dispersed national team to deliver high-quality, responsive service and hands-on