IT Technicians Contractors

NZ Geeks; Auckland; On-site; NZD 34,000 - 62,000; Part time

Benefits offered by this job

Flexible hours

On-site work

Independent contractor

Job summary

NZ Geeks in Auckland is hiring independent contractors to provide on-site technology support for homes and small offices. You pick your hours and suburbs, with bookings arriving by SMS and email. You’ll handle hardware and software issues, network setup, and device configuration.

Invoices are paid weekly, with full back-up from our support team. You bring your own vehicle and toolkit and choose jobs that fit your schedule and expertise.

Qualifications

• Proven history of on-site tech support in home or office environments.
• Able to explain technical issues in plain English to customers.
• Must own a reliable, well-maintained vehicle and have a general toolkit.

Responsibilities

• Diagnose, troubleshoot and resolve customer issues on-site.
• Build rapport and maximize customer satisfaction.
• Use the app to complete each job, including invoicing and payment processing.
• Provide follow-up support as needed.

Skills

On-site tech support

Customer service

Plain English communication

Diagnostics

Tools

Toolkit

Smartphone

Vehicle

Job description

NZ Geeks is an on-site technology support provider and is looking to engage additional independent contractors to keep up with customer demand. We partner with IT contractors to deliver prompt, no fuss, same day services to customers in both metropolitan and regional areas right across Auckland.
Services include repair of hardware and software, wireless and wired network set-up, virus, and spyware prevention and removal, device setup (from Smart TVs to tablets and smartphones), data backup and recovery solutions and just about any other type of technology support customers require at their homes or offices.

About the opportunity:

We are looking to engage additional independent contractors right across the Auckland to help keep up with demand.

How it works:

You select the suburbs you wish to cover (as many or few as you like), your availability (no minimum, change it anytime and as often as you like without notice), the type of jobs you’d like to take on (PCs, Macs, Servers, etc.) and the bookings come through via SMS and email.

What you'll do:

• Diagnose, troubleshoot and resolve each customer's issue/s using your knowledge, experience and judgment as to the best approach
• Build rapport and maximize customer satisfaction as you do with your own direct clients
• Using the app, finalize each job on-site including invoice and processing credit card collection of cash
• Provide follow-up support to customers if required

What you'll need:

• A strong history of providing on-site technology support in both home and office environments, over a variety of platforms (e.g. PC, Mac, iOS, Android, etc.)
• Great customer service skills; the ability to explain technical issues in 'plain English'
• Own reliable, well-maintained vehicle
• Your usual toolkit, troubleshooting equipment
• Smartphone

What's in it for you:

• Great earning potential
• Invoices paid weekly via bank transfer
• The full support of our customer service team, 7 days a week
• Flexibility to choose your own hours, days and suburbs.