IT Systems Engineer

Briscoe Group; Albert-Eden; On-site; NZD 80,000 - 110,000; Full time

Job summary

Briscoe Group is seeking an experienced IT professional for an on-site Level 3 support role in Morningside. The six-month fixed-term contract runs from October through March, with a 40-hour week, Monday to Friday, supporting a busy retail network.

You will handle day-to-day systems work, manage IT infrastructure, apply patches and contribute to project activities across stores and the distribution centre. Strong troubleshooting and communication skills are essential.

Qualifications

• At least five years’ IT experience with Level 3 capability.
• Diploma or bachelor’s degree in business or computing.
• Strong troubleshooting and multitasking abilities.
• Clear interpersonal and communication skills.
• Structured change control, documentation and helpdesk discipline.
• Willingness to travel to stores locally and nationally.

Responsibilities

• Handle broad day-to-day systems work and issues to support projects.
• Manage and monitor IT systems, installations, testing, maintenance and upgrades.
• Provide second and third level support and assist with helpdesk overflow.
• Apply security patches and maintain security, backup and redundancy.
• Improve availability and efficiency through monitoring and automation.
• Collaborate with internal teams, vendors and store sites for IT needs.
• Participate in on-call roster and travel to stores as required.

Skills

Level 3 support

SAP

Windows Server

Active Directory

Networking

Firewalls

Linux

Virtualisation

IT Security

Retail experience

Education

Diploma or bachelor’s degree in business or computing

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Join our IT team in Morningside on a six-month fixed-term contract, providing hands‑on Level 3 systems and technical support that gives our high‑performing team the capacity to deliver a complex set of projects. If you enjoy varied technical work and practical problem‑solving, this is an opportunity to make an immediate contribution across our retail network.

The contract runs from October to March. This is an onsite role working 40 hours per week, Monday to Friday.

What you’ll be doing

• Handle broad day‑to‑day systems work and technical issues, giving the wider IT team more capacity to focus on its assigned projects.
• Manage and monitor existing and new IT systems and infrastructure, including installation, configuration, testing, maintenance and upgrades.
• Contribute practical systems support to project activity, including configuration, testing, troubleshooting and documentation, as directed by the IT team.
• Provide second and third level support, assist with helpdesk overflow when needed, and troubleshoot technical issues and outages.
• Apply security patches and maintain effective security, backup and redundancy practices.
• Improve systems availability and efficiency through proactive monitoring, continuous improvement and appropriate automation.
• Work with internal teams, end‑users, vendors and service providers to resolve issues and support technology needs across Support Office, stores and the Distribution Centre.
• Participate in the on‑call roster and travel to stores locally and nationally when required.

What you’ll bring

You’ll be an experienced, self‑directed systems generalist who can balance varied priorities with advanced technical support in a fast‑moving environment.

• At least five years’ experience in an IT role, with Level 3 capability and a sound understanding of general IT systems and processes.
• A diploma or bachelor’s degree in a business or computing field, or an equivalent level of learning.
• Strong troubleshooting and independent problem‑solving skills, with the ability to multitask and prioritise effectively.
• Clear interpersonal and communication skills, including the ability to guide and help users with applications.
• A structured and disciplined approach to change control, documentation and helpdesk practices.
• Availability to take part in the on‑call roster and travel to stores locally and nationally when required.

To be successful in this role, you would have recent experience in SAP, Windows Server, Active Directory, Networking, Firewalls, Linux, Virtualisation, IT Security and Retail Experience.

About us

You know us! Briscoes Homeware and Rebel Sport are two of New Zealand’s most recognised retail brands. As an NZX‑listed company and one of New Zealand’s leading retailers, we’re in an exciting period of growth, investment and transformation.

We’re an Equal Opportunity Employer, a Platinum Partner of First Foundation, and proud supporters of Cure Kids

Applications Close: 11 September 2026

If you have any questions or need further information please contact Julia Budge, People and Talent Specialist on ***********@briscoegroup.co.nz

You must be eligible to work in New Zealand or hold New Zealand Permanent Residency or Citizenship. All applications will be treated with strictest confidentiality.

We may use AI‑assisted technology as part of the recruitment process to help review and order candidates based on the information they provide and their suitability for the role. The technology supports, but does not replace, human decision‑making and does not make automatic decisions about whether a candidate progresses through the recruitment process.