IT Support Team Lead — Lead & Elevate Tech Operations

Rocketlab; Auckland; On-site; NZD 90,000 - 140,000; Full time

Job summary

Rocket Lab in Auckland is seeking a Team Lead - IT Support to coordinate day-to-day IT service delivery and lead a responsive IT support team. You will manage ticket workflows, maintain service quality, and provide escalated technical support across business units, collaborating with Infrastructure, Launch, and Cybersecurity teams to strengthen partnerships.

This role requires strong coordination, structured processes, and a leadership mindset to drive outcomes in a fast-paced environment and

Qualifications

• Responsibilities include day-to-day coordination and delivery of IT support services.
• Ensure efficient ticket management and maintain service quality standards.
• Provide escalated technical support and act as the bridge between frontline staff and senior management.

Responsibilities

• Coordinate IT support operations and service delivery.
• Lead and mentor the IT support team to achieve targets.
• Collaborate with Infrastructure, Launch, and Cybersecurity teams to strengthen partnerships.

Job description

Rocket Lab in Auckland is seeking a Team Lead - IT Support to coordinate day-to-day IT service delivery and lead a responsive IT support team. You will manage ticket workflows, maintain service quality, and provide escalated technical support across business units, collaborating with Infrastructure, Launch, and Cybersecurity teams to strengthen partnerships.

This role requires strong coordination, structured processes, and a leadership mindset to drive outcomes in a fast-paced environment and