Team Lead - IT Support

Rocketlab; Auckland; On-site; NZD 90,000 - 140,000; Full time

Job summary

Rocket Lab in Auckland is seeking a Team Lead - IT Support to coordinate day-to-day IT service delivery and lead a responsive IT support team. You will manage ticket workflows, maintain service quality, and provide escalated technical support across business units, collaborating with Infrastructure, Launch, and Cybersecurity teams to strengthen partnerships.

This role requires strong coordination, structured processes, and a leadership mindset to drive outcomes in a fast-paced environment and

Qualifications

• Responsibilities include day-to-day coordination and delivery of IT support services.
• Ensure efficient ticket management and maintain service quality standards.
• Provide escalated technical support and act as the bridge between frontline staff and senior management.

Responsibilities

• Coordinate IT support operations and service delivery.
• Lead and mentor the IT support team to achieve targets.
• Collaborate with Infrastructure, Launch, and Cybersecurity teams to strengthen partnerships.

Job description

ABOUT ROCKET LAB

Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity's reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us.

Rocket Lab's IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices. Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment, but who also thrive under the challenge of supporting all our proprietary systems and people, from finance to launch operations.

TEAM LEAD - IT SUPPORT

Based on site at Rocket Lab's location in Auckland, New Zealand, the Team Lead - IT Support will be responsible for the day-to-day coordination and delivery of IT support services, ensuring efficient ticket management, maintaining service quality standards, and providing escalated technical support to the business. This role acts as the operational bridge between frontline support staff and senior management, and collaborates closely with Infrastructure, Launch and Cybersecurity teams to strengthen partnerships with Client Services.

Strong coordination skills, structured processes, and the ability to drive outcomes in dynamic environments while maintaining adaptability are essential for success in this role.

This position is ideal for someone with strong technical and operational skills who has a natural leadership attitude and is seeking a future career in management. You'll get hands-on experience leading a team, managing