IT Manager

KANDENKO CO LTD; Otago; Presencial; NZD 90.000 - 130.000; Jornada completa

Descripción de la vacante

KANDENKO CO LTD in Otago, New Zealand, seeks an experienced IT Operations Manager to lead the IT support function, ensure service quality, and drive incident resolution across hardware, software, email, and networks.

You will oversee network and systems administration, data backup and disaster recovery, cybersecurity measures, and asset lifecycle management, coordinating with vendors and project teams to deliver reliable IT services.

Formación

• Diploma or degree in Information Technology or related field.
• 8+ years of IT support/IT operations experience recommended.
• Basic networking knowledge (LAN/WAN) and troubleshooting.

Responsabilidades

• Lead and manage the IT support function with timely issue resolution.
• Manage LAN/WAN, VPN, Internet connectivity, Wi-Fi, and network devices.
• Plan, procure, install, configure, and maintain hardware and software assets.
• Oversee IT vendor relationships and IT-related projects.
• Develop user guides, IT policies, and staff training on IT systems and cybersecurity.
• Maintain IT asset inventory, compliance, budgets, and performance metrics.

Conocimientos

IT operations

Network troubleshooting

Documentation

Cybersecurity basics

Educación

Diploma or degree in Information Technology or related field

Descripción del empleo

Responsibilities

1. IT Operations & Technical Support

• Lead and manage the IT support function, ensuring timely resolution of technical issues.
• Provide escalation support for complex hardware, software, email, and network problems.
• Ensure high availability of desktops, laptops, printers, servers, and other IT equipment.
• Develop and maintain IT support procedures and service standards.

2. Network & Systems Administration

• Manage and maintain the company's LAN/WAN, internet connectivity, VPN, Wi-Fi, and network devices.
• Monitor system performance and implement preventive maintenance.
• Ensure data backup, disaster recovery, and business continuity plans are in place.
• Implement and monitor cybersecurity measures, including antivirus, firewall, endpoint protection, and access control.

3. Software & Hardware Management

• Plan, procure, install, configure, and maintain hardware and software.
• Ensure software licensing compliance.
• Evaluate new technologies and recommend system improvements.
• Manage IT asset lifecycle from procurement to disposal.

4. Vendor & Project Management

• Manage relationships with IT vendors and service providers.
• Coordinate hardware procurement, maintenance contracts, and warranty claims.
• Oversee IT-related projects including system upgrades and infrastructure improvements.
• Coordinate proper disposal of obsolete equipment through approved e-waste vendors.

5. User Support & Training

• Develop user guides and IT policies.
• Conduct staff training on IT systems, cybersecurity awareness, and best practices.
• Improve user experience by implementing efficient IT support processes.

6. Compliance & Documentation

• Maintain accurate IT asset inventory.
• Ensure compliance with company policies and regulatory requirements.
• Prepare IT budgets, reports, and performance metrics.
• Develop and maintain IT documentation and SOPs.

Requirements:

• Diploma or degree in Information Technology, Computer Science, or a related field.
• Minimum of 8 years of experience in an IT support role, preferably in a construction or related industry.
• Basic knowledge of networking (LAN/WAN) and troubleshooting.
• Familiarity with hardware setup, software installation, and system maintenance.
• Familiarity with e-waste management practices is an advantage.