Intensive Support Worker - West Auckland

Healthcarenz Limited; Auckland; On-site; NZD 30,000 - 39,000; Full time

Job summary

Healthcarenz Limited in Auckland is seeking Full-Time and Part-Time Support Workers for the Intensive Support Services West Auckland to support tamariki, rangatahi, and pakeke with complex needs. You will work in a multidisciplinary team to help individuals develop life skills, participate in education and community activities, and achieve greater independence.

You will contribute to positive outcomes by implementing Positive Behaviour Support and maintaining accurate records, with shifts

Qualifications

• Passion for supporting tamariki/rangatahi/pakeke to achieve positive outcomes
• Reliable and adaptable in dynamic environments
• Confident in building positive relationships with boundaries
• Willingness to learn trauma-informed practice
• Understanding of Positive Behaviour Support principles
• Resilience and calm when facing challenging situations
• Strong communication and teamwork skills
• Culturally responsive and Te Tiriti o Waitangi aware
• Hold a Full NZ Driver Licence

Responsibilities

• Support individuals to develop daily living and independence skills
• Promote health, safety, wellbeing and positive outcomes
• Support attendance at school, education, training, employment and community activities
• Encourage participation in whānau, cultural, recreational and community connections
• Implement Positive Behaviour Support strategies and individual support plans
• Work with a multidisciplinary team to provide consistent, high-quality support
• Maintain accurate records and contribute to planning and reviews

Job description

Intensive Support Services West Auckland

At NZCL, our Intensive Support Services (ISS) provide highly individualised residential support for tamariki, rangatahi, and pakeke (adults) with complex support needs. We focus on creating safe, structured, and supportive home environments where people can build independence, develop life skills, strengthen relationships, and achieve meaningful outcomes.

Our approach is collaborative, trauma-informed, and grounded in Positive Behaviour Support. We work alongside whānau, guardians, healthcare professionals, educators, and other key stakeholders to ensure consistent, high-quality care and support.

We are currently seeking Full-Time & Part-Time Support Workers to join our Auckland Intensive Support Services team. This role offers a stable roster and the opportunity to work across our services, supporting people with complex behavioural, health, social, disability, and developmental needs.

As part of ISS, you will work within a multidisciplinary team to support individuals to develop skills, participate in their communities, achieve personal goals, and experience a greater level of independence, wellbeing, and quality of life.

About the Role | He aha te mahi a te Kaimahi Tautoko

As a Full-Time or Part-Time Support Worker, you will support tamariki, rangatahi, and pakeke accessing our Intensive Support Services to live meaningful and fulfilling lives while developing greater independence and self-determination.

There will be a mixture of morning, afternoon, and evening shifts spanning across the week, so having the flexibility to support your team across a variety of shifts is a key part of this role.

You will:

• Support people to achieve their personal goals and aspirations
• Promote health, safety, wellbeing, and positive outcomes
• Support attendance at school, education, training, employment, and community activities where relevant
• Encourage participation in whānau, cultural, recreational, and community connections
• Implement Positive Behaviour Support strategies and individual support plans
• Work collaboratively within a multidisciplinary team to provide consistent and high-quality support
• Assist people to develop daily living skills, social skills, confidence, and independence
• Maintain accurate records and contribute to ongoing planning and reviews

Who We're Looking For | Ko wai tā mātou e rapu ana

We are looking for people who are:

• Passionate about supporting tāngata, tamariki, rangatahi, and pakeke to achieve positive outcomes
• Reliable, adaptable, and committed to making a difference in people's lives
• Confident building positive relationships while maintaining professional boundaries
• Understanding of, or willing to learn, trauma-informed practice
• Understanding of, or willing to learn, Positive Behaviour Support principles
• Resilient, calm, and confident when working alongside complex behaviours and challenging situations
• Knowledgeable about intellectual disability, autism, neurodiversity, mental health, or complex support needs (preferred)
• Strong communicators and effective team players
• Culturally responsive and committed to Te Tiriti o Waitangi principles
• Hold a Full NZ Driver Licence

We particularly encourage applications from people with experience in active, people-focused environments such as:

• Trades and construction
• Personal training and fitness industries
• Sports coaching, recreation, and outdoor education
• Youth work and mentoring
• Emergency services, security, or corrections
• Community services and support roles
• Leadership roles that require resilience, teamwork, problem-solving, and effective communication

These backgrounds often provide valuable transferable skills that support engagement, mentoring, motivation, de-escalation, relationship-building, and the delivery of high-quality support for people with complex needs.

All applicants must be a NZ Resident/Citizen or have a valid NZ work permit.

The right to work in NZ and willingness to undergo Police Vetting and additional Vulnerable Children Safety checking are essential to be considered for this position.