Intelligence Operationalisation & Adoption Specialist

Southern Cross Health Insurance; Auckland; On-site; NZD 110,000 - 160,000; Full time

Benefits offered by this job

Wellbeing leave

Health insurance for you and whānau

Life insurance cover

Parental leave benefits

Wellbeing programme

Flexi leave

Volunteer day

Job summary

Southern Cross Health Insurance is building a new Data & AI function in Auckland, delivering AI-driven change across the organisation. You’ll help scope, embed, and drive adoption of intelligent capabilities to improve everyday workflows and value realization.

This role sits in a small squad that spans discovery through rollout, collaborating with the Intelligence Adoption Lead and business stakeholders to ensure solutions are practical, adopted, and delivering measurable outcomes.

Qualifications

• Strong capability in workflow and operational redesign.
• Experience in organisational change, adoption and embedding new ways of working.
• Excellent communication and stakeholder engagement across technical and non-technical audiences.
• A practical, execution-focused mindset – you care whether a solution actually works in production.
• Ability to translate technical or analytical solutions into practical operational execution.
• Facilitation and coaching skills to guide teams through change and capability uplift.
• Strong operational analysis skills, so you can spot inefficiencies and improvement opportunities.

Responsibilities

• Work with the Intelligence Adoption Lead, Intelligence & Automation Engineer and business stakeholders from early scoping through to rollout, translating solutions into operational workflows.
• Run discovery sessions to understand existing processes, workflows and ways of working.
• Map current-state and future-state processes to find friction, duplication and inefficiency.
• Facilitate workshops to redesign workflows around new intelligent capability and automation.
• Coach teams through new ways of working, including AI- and analytics-supported decision-making.
• Identify and remove blockers to adoption across organizational, behavioural or process areas.
• Lead change planning, communication and rollout of new operating models.
• Track adoption and operational performance so solutions keep delivering the value they were built for.
• Partner with leaders to define ownership, accountability and sustainability once a solution goes live.

Skills

Workflow redesign

Change management

Stakeholder engagement

Operational analysis

Communication

Execution mindset

Coaching

Job description

About us

Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We’re here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we’re building a future where wellbeing is at the heart of everything we do – delivering exceptional value for our members and creating an environment where our people thrive.

Now is an exciting time to join us. You’ll be part of a high-performing, values-driven team where people are at the heart of everything we do – and in return for your talent, you’ll have the opportunity to grow, make an impact, and be proud of the difference your work makes.

About the role

Southern Cross is guided by purpose, powered by people and technology. We exist to help our members live well for longer.

We serve almost one million members across Aotearoa New Zealand - which means the work we do carries real scale, real responsibility, and a genuine opportunity to improve health outcomes for our nation.

As we grow to be about assurance as well as insurance - a more proactive partner in our members’ health -we’rebuilding a new Data & AI function from the ground up. This role sits inside a small flying squad thatmoves across the organisation andscopes, builds and delivers that change end to end, with your focus on the scoping,embeddingand adoption side of it.

This is a role for someone who wants to be involved in AI and automation work end to end - helping scope it up front, embedding it into how teams work day-to-day, and making sure it keeps delivering value long after the initial build is finished.

About the role

Most AI initiatives stall somewhere between a promising demo and something the businessactually uses. This role is involved across that whole journey - running discovery sessions to understand existing processes and ways of working, scoping the change together with the rest of the flying squad, embedding the solution into how people work day-to-day, and tracking whether it’s delivering the value it was meant to.

This isn’t an engineering role, but you’ll need enough technical fluency to work side by side with the Intelligence & Automation Engineer at pace, rather than one after the other - so you can follow what they’re building, shape how it fits into operational workflows, and coach teams through using it well.

You’llneed to be as comfortable in early ambiguity as you are tracking adoption and value months down the track.

Whatyou’lldo

• Work with the Intelligence Adoption Lead, Intelligence & AutomationEngineerand business stakeholders from early scoping through to rollout, translating solutions into operational workflows

• Run discovery sessions to understand existing processes,workflowsand ways of working

• Map current-state and future-state processes to find friction,duplicationand inefficiency

• Facilitate workshops to redesign workflows around new intelligent capability and automation

• Coach teams through new ways of working, including AI- and analytics-supported decision-making

• Identifyand remove the organisational, behavioural or process blockers standing in the way of adoption

• Lead change planning,communicationand rollout of new operating models

• Track adoption and operational performance so solutions keep delivering the value they were built for

• Partner with leaders to define ownership,accountabilityand sustainability once a solution goes live

Whatyou’llbring

Execution and follow-through matter here as much as analysis.We’relooking for someone who can take a solutionthat’stechnically done and make sureit’sactually used.

• Strong capability in workflow and operational redesign, with a focus on simplification and impact

• An eye for how process, people and technologyactually interactoncesomething’slive, not just on paper

• Experience in organisational change, adoption and embedding new ways of working

• Excellent communication and stakeholder engagement across technical and non-technical audiences

• A practical, execution-focused mindset - you care whether a solutionactually worksin production, not just whether it was designed well

• Ability to translate technical or analytical solutions into practical operational execution

• Facilitation and coaching skills to guide teams through change and capability uplift

• Strong operational analysis skills, so you can spot inefficiencies and improvement opportunities

Why join us

We’reinvesting - in people, in technology, and in the mission. At a time when the market is hesitant,we’recontinuing to invest in strengthening our foundations and building our capabilities.You’llwork closely with the Intelligence Adoption Lead, the Intelligence & Automation Engineer, and business leaders, with real ownership over how adoption plays out day to day.

We’rebuilding something worth joining. Our teams are growing, our employer brand is gaining real traction in market, and the way we show up for our members and each other is being noticed. This momentum has also been reflected externally - in 2026, Southern Cross placed 8th in the Kantar Corporate Reputation Index and 5th in New Zealand for Trust.

Who we are

Ngākaunui.Āhurutanga. Tikanga.

Join a proud, diverse teamthat’s always there, always real, always true. If you thrive in a caring,honestand open culture, we thinkyou’lllove working with us.

We know our team’s culture and wellbeing drive us forward.That’swhy we prioritise not only professional development but opportunities to thrive personally. We offer exceptional work/life balance, and our people are encouraged — and rewarded — for living well.

Southern Cross employee benefits include:

• Five days of wellbeing leave per year

• Health insurance for you and your immediate whānau

• Life insurance cover and discounts on pet and travel insurance

• Extra parental leave benefits and financial wellbeing support

• Participation in our workplace wellbeing programme

• Theoptiontopurchaseflexi leave for study, volunteering, or supporting your whānau

• An annual volunteer day to contribute to a cause with your team

This role is Auckland based. While we appreciate interest from candidates in other locations,we’renot able to consider remote options at this stage.

Have questions? Check out our FAQs for help with the application and recruitment process.

We are proud to have taken the Pride Pledge, reflecting our commitment to inclusion and belonging. We also facilitate an active, employee‑led Diversity, Equity and Inclusion Forum, which includes our Rainbow Network, Māori Network, Pasifika Collective, and Neurodiversity and Whānau Support networks.