Integrated Recovery Coordinator - Albany

New Zealand Government; Auckland; On-site; NZD 70,000 - 82,000; Full time

Benefits offered by this job

9% employer superannuation

Development opportunities

Job summary

Integrated Recovery Coordinator role within ACC in Auckland focuses on one-to-one case management for clients with long-duration and complex claims. You will navigate complexity, coordinate services, and build trusted relationships to help clients regain independence while contributing to keeping Kiwis safe at work, at home, and everywhere in between.

The appointing salary is based on skills and experience, with Level 1 and Level 2 bands reflecting market competitivity and organisational needs.

Qualifications

• Experience managing complex caseloads.
• Proven ability to build trusted relationships.
• Strong communication and interpersonal skills.
• Sound judgement and problem-solving in complex situations.
• Resilience and adaptability to support clients through challenges.
• Full New Zealand Driver Licence and NZ work rights.

Responsibilities

• Provide one-to-one case management for long-duration and complex claims.
• Navigate complexity and coordinate services to support recovery.
• Build trusted relationships with clients and stakeholders.
• Help clients regain independence and confidence.
• Contribute to keeping New Zealanders safe at work, at home, and everywhere in between.

Skills

Caseload management

Relationship building

Communication

Judgement

Resilience

Customer centered

Driver's license

NZ work rights

Job description

Integrated Recovery Coordinator

• Empower clients to overcome barriers and achieve sustainable recovery outcomes.
• Join a purpose-driven organisation making a real difference for New Zealanders.
• Enjoy ACC's market-leading 9% superannuation contribution and development opportunities.

Start date: | Thursday 14 January 2027

About us

Mō mātou ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at www.acc.co.nz

About the role

Mō te tūranga mahi As a Recovery Coordinator within Integrated Recovery, you'll play a vital role in supporting clients with long-duration and complex claims where recovery may have slowed, stalled, or become uncertain. Through dedicated one-to-one case management, you'll build trusted relationships, navigate complexity, coordinate services, and help clients regain independence and confidence. Every day brings the opportunity to make a meaningful difference while contributing to keeping Kiwis safe at work, at home, and everywhere in between. If you're looking for a career where your ability to influence, problem solve and build trusted relationships can genuinely change lives, this is your opportunity to join a team committed to helping New Zealanders get their lives back on track.

The appointing salary for this role is based on skills and experience

• Level 1 $70,000 - $82,000 or Level 2, $77502 - $86,113

Level1 / Level 2 Appointment AssessmentAppointment level will be determined through the recruitment process based on demonstrated capability and Injury Rehabilitation Case Management experience. Candidates may be appointed at Band 14 (L1) or Band 15 (L2) Click here to determine how we assess Level 1 and Level 2

Alongside a competitive salary, you'll benefit from ACC's generous benefits package, which at present includes a 9% employer superannuation contribution with no mandatory employee contribution, plus optional life and income protection insurance.

About you

• You thrive on helping people navigate complex situations and are motivated by making a genuine difference in the lives of others. Whether your experience comes from recovery, rehabilitation, healthcare, insurance, banking, financial services, retail leadership, debt collection, customer service or another relationship-focused environment, you'll bring the confidence and capability to support people through challenging circumstances while achieving positive outcomes.
• Experience managing complex caseloads, customer relationships or portfolios while balancing competing priorities and achieving positive outcomes.
• Exceptional relationship-building skills and the ability to establish trust with a diverse range of clients and stakeholders.
• Strong communication skills, with the confidence to have meaningful conversations and influence positive outcomes.
• Sound judgement, problem-solving capability and the ability to make quality decisions in complex situations.
• Resilience, empathy and adaptability when supporting people through challenging circumstances.
• A customer-centred mindset and a genuine commitment to helping people achieve their recovery goals.
• Full New Zealand Driver Licence.
• You must hold New Zealand work rights at the time of application.