Integrated Recovery Coordinator - Albany

Marketplace; Auckland; Hybrid; NZD 70,000 - 86,000; Full time

Benefits offered by this job

9% employer superannuation

Job summary

Accident Compensation Corporation in Auckland is seeking an Integrated Recovery Coordinator to support clients with long-duration and complex claims. You will provide one-to-one case management, coordinate services, and help clients regain independence and confidence.

The role offers a clear progression between Level 1 and Level 2 salary bands and a comprehensive benefits package. Applicants should have strong relationship-building, communication and problem-solving abilities, with NZ work

Qualifications

• Experience managing complex caseloads, customer relationships or portfolios while balancing priorities.
• Exceptional relationship-building to establish trust with diverse clients.
• Strong communication with the confidence to influence outcomes.

Responsibilities

• Coordinate services to support clients with long-duration and complex claims.
• Build trusted relationships and provide one-to-one case management.
• Navigate complexity and help clients regain independence and confidence.

Skills

Complex caseload management

Relationship building

Communication skills

NZ driver license

Job description

# Integrated Recovery Coordinator - Albany at Accident Compensation Corporation, Auckland## Mō tēnei tūranga mahi | About this role**Integrated Recovery Coordinator*** Empower clients to overcome barriers and achieve sustainable recovery outcomes.* Join a purpose-driven organisation making a real difference for New Zealanders.* Enjoy ACC's market-leading 9% superannuation contribution and development opportunities.**Start date: | Thursday 14 January 2027** **About us | Mō mātou** ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at www.acc.co.nz **About the role | Mō te tūranga mahi** As a Recovery Coordinator within Integrated Recovery, you'll play a vital role in supporting clients with long-duration and complex claims where recovery may have slowed, stalled, or become uncertain. Through dedicated one-to-one case management, you'll build trusted relationships, navigate complexity, coordinate services, and help clients regain independence and confidence. Every day brings the opportunity to make a meaningful difference while contributing to keeping Kiwis safe at work, at home, and everywhere in between. If you're looking for a career where your ability to influence, problem solve and build trusted relationships can genuinely change lives, this is your opportunity to join a team committed to helping New Zealanders get their lives back on track. **The appointing salary** for this role is based on skills and experience* **Level 1** $70,000 - $82,000 or **Level 2**, $77502 - $86,113**Level1 / Level 2 Appointment Assessment** Appointment level will be determined through the recruitment process based on demonstrated capability and Injury Rehabilitation Case Management experience. Candidates may be appointed at **Band 14 (L1)** or **Band 15 (L2)** **Click here to determine how we assess** **Level 1 and Level 2** Alongside a competitive salary, you'll benefit from ACC's generous benefits package, which at present includes **a 9% employer** **superannuation contribution** with no mandatory employee contribution, plus optional life and income protection insurance. For more information, see: **Integrated Recovery Coordinator** **About you | Mōu** You thrive on helping people navigate complex situations and are motivated by making a genuine difference in the lives of others. Whether your experience comes from recovery, rehabilitation, healthcare, insurance, banking, financial services, retail leadership, debt collection, customer service or another relationship-focused environment, you'll bring the confidence and capability to support people through challenging circumstances while achieving positive outcomes. You will bring:* Experience managing complex caseloads, customer relationships or portfolios while balancing competing priorities and achieving positive outcomes.* Exceptional relationship-building skills and the ability to establish trust with a diverse range of clients and stakeholders.* Strong communication skills, with the confidence to have meaningful conversations and influence positive outcomes.* Sound judgement, problem-solving capability and the ability to make quality decisions in complex situations.* Resilience, empathy and adaptability when supporting people through challenging circumstances.* A customer-centred mindset and a genuine commitment to helping people achieve their recovery goals.* Full New Zealand Driver Licence.* You must hold New Zealand work rights at the time of application.**How to apply | Me pēhea te tuku tono** Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role. **Applications will close****'****at** **11.55pm, Sunday 8 November 2026** and will'only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, please email: [e-mail] quoting the Job Identification number in the Job Info section. **Late applications will not be accepted**## Ngā taipitopito tūranga mahi | Job details| | || --- | --- || Employer: | Accident Compensation Corporation || Location: | Auckland || Position type: | Ongoing - Full Time || Category: | Administration || Date listed: | 22-Oct-2026 || Salary range: | N/A || Closing date: | 08-Nov-2026 || Reference: | 1007475\\_1792638352 || Attachment: | No File Attached || File links: | || Website: | www.acc.co.nz |Note: You may be redirected to the employer's careers website.