Insurance Claims Administrator

GSI Insurance Brokers (Christchurch) Lim; Christchurch; On-site; NZD 35,000 - 55,000; Part time

Job summary

GSI Insurance Brokers (Christchurch) Lim in Christchurch, South Island, is seeking a part-time Claims Administrator to support our GSI South team. This role focuses on efficient claims handling and exceptional client service in a busy broker environment.

You lodge and monitor claims from lodgement to settlement, liaising with clients, insurers, brokers, loss adjusters, and repairers to achieve timely outcomes while maintaining our high service standards.

Qualifications

• Minimum 2 years' experience in insurance claims administration, insurance broking, or a related insurance role.
• New Zealand Certificate in Financial Services (Level 5).
• Sound knowledge of rural and commercial insurance products and claims processes.
• Excellent communication and relationship-building skills.
• Strong organisational and time-management abilities.
• High attention to detail and accuracy.
• A proactive, professional, and client-focused approach.
• Supportive and collaborative team environment.
• Varied and rewarding role within a respected insurance brokerage.

Responsibilities

• Lodge and monitor claims with insurers.
• Manage claims from notification through to resolution.
• Maintain regular communication with clients and brokers.
• Ensure accurate record keeping and claims documentation.
• Liaise with insurers, assessors, and repairers to achieve positive outcomes.
• Provide exceptional customer service and support throughout the claims process.

Skills

Insurance claims administration

Communication skills

Time management

Attention to detail

Client relationship management

Education

New Zealand Certificate in Financial Services (Level 5)

Job description

GSI Insurance Brokers (Christchurch) Lim – Christchurch, South Island

We are seeking a part-time Claims Administrator to join the GSI South team in Christchurch. This role plays a key part in delivering exceptional support to both our clients and brokers, ensuring a smooth and efficient claims process. Reporting to the Operations Manager, you will manage general insurance claims from lodgement through to settlement, liaising with clients, insurers, brokers, loss adjusters, and repairers to achieve timely outcomes while maintaining the high level of service GSI South is known for.

Key responsibilities

• Lodge and monitor claims with insurers.
• Manage claims from notification through to resolution.
• Maintain regular communication with clients and brokers.
• Ensure accurate record keeping and claims documentation.
• Liaise with insurers, assessors, and repairers to achieve positive outcomes.
• Provide exceptional customer service and support throughout the claims process.

About you

• Minimum 2 years' experience in insurance claims administration, insurance broking, or a related insurance role.
• New Zealand Certificate in Financial Services (Level 5)
• Sound knowledge of rural and commercial insurance products and claims processes.
• Excellent communication and relationship-building skills.
• Strong organisational and time-management abilities.
• High attention to detail and accuracy.
• A proactive, professional, and client-focused approach.
• Supportive and collaborative team environment
• Varied and rewarding role within a respected insurance brokerage

About us

GSI South is a small yet dynamic insurance broking firm. We are dedicated to providing our clients with tailored insurance solutions and exceptional customer service. Our team of experienced and knowledgeable brokers are committed to helping our commercial and rural clients. We are;

• Proactive advice from local brokers
• Personal service and best-in-market solutions
• Easy to work with and quick claims time
• Happy to go into bat for you
• Insurance brokers that go the extra mile

If you are an enthusiastic and organised Claims Administrator who enjoys helping clients, has a strong customer service focus, and takes pride in achieving positive outcomes, we would love to hear from you.