Inside Account Manager

Traveltechessentialist; Auckland; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Global company culture

Learning and development support

Travel opportunities

Flexible onboarding

Health and wellbeing resources

Job summary

FCM Travel is seeking an Inside Account Manager in Auckland to grow the existing customer base and drive sales through data-driven insights. You will build strong client relationships and ensure product configurations are optimized while communicating new features to customers.

The role requires presenting to clients both in person and online, with a focus on delivering growth opportunities and excellent service within our corporate FCM team in New Zealand.

Qualifications

• Proven account management or customer relations experience.
• Demonstrated ability to build relationships.
• Proven ability to articulate knowledge about products and services to customers leading to enhanced sales and growth.

Responsibilities

• Identify opportunities for growth and sales within existing customer base.
• Analyse customer data and trends and deliver opportunities through analysis.
• Develop and build strong business relationships with customers.
• Ensure all technical configurations are optimised and keep customers informed of new technical product availability.
• Confidently presenting to clients both face to face and online.

Skills

Account management

Customer relations

Relationship building

MS Excel

PowerPoint

Tools

MS Excel

PowerPoint

Job description

Inside Account Manager

Job no: 532247

Brand: FCM

Work type: Full time

Location: Auckland, Central, New Zealand

Categories: Sales and Customer Service

We have an exciting FTC up for grabs in our Corporate FCM team and we think you should know about it!

About the role

• Identify opportunities for growth and sales within our existing customer base
• Analyse customer data and trends and deliver opportunities through analysis
• Develop and build strong business relationships with customers
• Ensure all technical configurations are optimised and keep customers informed of new technical product availability
• Confidently presenting to clients both face to face and online

Skills and Experience (what makes a great Flightie!)

• Proven account management or customer relations experience
• Demonstrated ability to build relationships
• Proven ability to articulate knowledge about products and services to customers leading to enhanced sales and growth
• Proficient user of MS products - particularly Excel and Power Point

Benefits (why you should join us!)

• We're an industry leading global company who are transforming and preparing for substantial growth!
• We actively encourage and support learning and development and brightness of future
• We're a global company, with global opportunities - including the option to work overseas in the future if you need more travel in your life (who doesn't!)
• Our culture is out the gate! Our teams are connected, our Buzz nights are legendary!
  We have a commitment to the health and wellbeing of our people, and their professional growth. We offer free and confidential access to health consultants and financial advisors and continuous ongoing learning and development for all of our people
• We provide an industry leading onboarding experience to help your career with us take off! We won the HRD's 5* Employer of Choice Award 2022 for (leadership, learning and development, wellbeing, flexibility, diversity and inclusion, work-life balance, and recruitment)
• And let's not forget the most important... opportunities to travel!

About FCM

Discover the Alternative! FCM Travel is the corporate travel business of the Flight Centre Travel Group looking after New Zealand's large businesses. Our FCM teams know that one-size-fits-all travel programs just don't cut it. Our customers need plans that adapt, experts on call, and technology that makes their journey seamless.

Not to brag or anything, but we've picked up a few shiny awards over the years that we're pretty proud of thanks to our legendary people. Including being awarded 'Leading Travel Management Company for Oceania' at the world travel awards in 2020!

About Flight Centre

Over the past 40 years, we've celebrated many important milestones and today, we are proud to be an award-winning global travel retailer. This year we are SO proud to have been listed as excellence awardees at the HR Awards New Zealand, for the Employer of Choice Award AND the HR Team of The Year award!

Put simply, we're a bunch of travel lovers looking for more travel lovers to join our family.

So come and join our team of Flighties and help us open up the world to those who want to see.

#LI-NL1#FCM#LI-Hybrid#LI-Remote

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