Infrastructure Services Officer

Hauraki District Council; Paeroa; On-site; NZD 60,000 - 85,000; Full time

Job summary

Hauraki District Council is seeking an Infrastructure Officer to help manage customer service requests and coordinate the delivery of infrastructure and operational services across the district.

This is a hands-on coordination role working with activity managers, contractors, suppliers and the community to ensure requests are assessed, followed up and resolved efficiently, while tracking expenditure and keeping people informed.

Qualifications

• National Diploma Level 5 or National Certificate Level 6 in infrastructure, engineering, business administration, asset management or a related field.
• Three to five years' relevant experience in infrastructure, service delivery, local government or a similar environment.
• Experience coordinating customer requests, contractors, operational activities and stakeholder relationships.
• Strong organisational and administrative skills with the ability to monitor progress, expenditure and deadlines.
• Good judgement and the confidence to identify issues, prioritise requests and take action.
• Customer-focused approach with clear communication and a practical can-do attitude.
• A full New Zealand driver licence.

Responsibilities

• Manage customer service requests and coordinate delivery of infrastructure and operational services.
• Coordinate contractors, suppliers and community engagement to assess, follow up and resolve requests.
• Investigate concerns, arrange works and track expenditure and deadlines.
• Support teams to deliver timely, practical and cost-effective solutions.

Skills

Organisational skills

Administrative skills

Customer service

Communication

Problem-solving

Education

National Diploma Level 5 or National Certificate Level 6 in infrastructure/engineering/asset management

Job description

Infrastructure Officer | Āpiha Ratonga Hanganga

Mō te tūranga | About the Role

Help us deliver great services and better outcomes for our Hauraki communities.

Hauraki District Council is looking for an Infrastructure Officer to help manage customer service requests and coordinate the delivery of infrastructure and operational services across our district.

This is a varied, hands‑on coordination role where you'll work closely with activity managers, contractors, suppliers and the community to make sure requests are assessed, followed up and resolved efficiently. From investigating customer concerns and arranging works to tracking expenditure and keeping people informed, you'll play an important part in helping our teams deliver timely, practical and cost‑effective solutions.

Tō Kōrero | About You

Are you an organised, solutions-focused person who enjoys helping people, coordinating work and getting things sorted? Do you have a knack for juggling priorities, building relationships and making sure things get done?

If you enjoy taking ownership, working collaboratively and making a real difference for our communities, we’d love to hear from you.

He kōrero mōu | What you'll bring

You’ll be a confident communicator and natural problem-solver who can keep things moving, manage competing priorities and build positive working relationships. You’ll be comfortable dealing with a variety of customer enquiries, coordinating contractors and supporting operational teams to achieve good outcomes.

Ideally, You'll Also Bring

• A National Diploma Level 5 or National Certificate Level 6 in infrastructure, engineering, business administration, asset management or a related field.
• Three to five years' relevant experience in infrastructure, service delivery, local government or a similar environment.
• Experience coordinating customer requests, contractors, operational activities and stakeholder relationships.
• Strong organisational and administrative skills, with the ability to monitor progress, expenditure and deadlines.
• Good judgement and the confidence to identify issues, prioritise requests and escape when needed.
• A customer-focused approach, with clear communication and a practical, can-do attitude.
• A full New Zealand driver licence.

He aha te hono mai ki a mātou?| Why Join Us?

At Hauraki District Council, our values of Respect, Commitment, Positive Attitude and Communication guide the way we work and the way we serve our communities.

We value people who work well together, take responsibility for their actions and treat others with respect. You'll contribute to a workplace that embraces manaakitanga, recognises diverse perspectives and reflects the principles of Te Tiriti o Waitangi and te ao Māori.

Here mai ki tā mātou mahi | Come work for us!

This is an opportunity to be part of a team that makes a tangible difference to the everyday lives of people across the Hauraki district.

You’ll enjoy a varied role, work alongside a range of experienced professionals and have the opportunity to contribute to practical solutions that support our communities and the services they rely on.

If you're ready to bring your coordination skills, initiative and customer focus to Hauraki District Council, we’d love to hear from you.

You should have the current legal right to work in NZ to be suitable for this role.