Infrastructure & Service Delivery Coordinator

Hauraki District Council; Paeroa; On-site; NZD 60,000 - 85,000; Full time

Job summary

Hauraki District Council is seeking an Infrastructure Officer to help manage customer service requests and coordinate the delivery of infrastructure and operational services across the district.

This is a hands-on coordination role working with activity managers, contractors, suppliers and the community to ensure requests are assessed, followed up and resolved efficiently, while tracking expenditure and keeping people informed.

Qualifications

• National Diploma Level 5 or National Certificate Level 6 in infrastructure, engineering, business administration, asset management or a related field.
• Three to five years' relevant experience in infrastructure, service delivery, local government or a similar environment.
• Experience coordinating customer requests, contractors, operational activities and stakeholder relationships.
• Strong organisational and administrative skills with the ability to monitor progress, expenditure and deadlines.
• Good judgement and the confidence to identify issues, prioritise requests and take action.
• Customer-focused approach with clear communication and a practical can-do attitude.
• A full New Zealand driver licence.

Responsibilities

• Manage customer service requests and coordinate delivery of infrastructure and operational services.
• Coordinate contractors, suppliers and community engagement to assess, follow up and resolve requests.
• Investigate concerns, arrange works and track expenditure and deadlines.
• Support teams to deliver timely, practical and cost-effective solutions.

Skills

Organisational skills

Administrative skills

Customer service

Communication

Problem-solving

Education

National Diploma Level 5 or National Certificate Level 6 in infrastructure/engineering/asset management

Job description

Hauraki District Council is seeking an Infrastructure Officer to help manage customer service requests and coordinate the delivery of infrastructure and operational services across the district.

This is a hands-on coordination role working with activity managers, contractors, suppliers and the community to ensure requests are assessed, followed up and resolved efficiently, while tracking expenditure and keeping people informed.