Support Officer | Wellington

New Zealand Government; Wellington; On-site; NZD 63,000 - 66,000; Full time

Job summary

New Zealand Government seeks a proactive Support Officer to strengthen the Planning, Procurement and Contracting National Office. You will develop, review, and administer social service contracts, translating funding arrangements into precise documentation while liaising with internal stakeholders.

Based in Wellington, you’ll manage enquiries, support business processes, and contribute to continuous improvement within a busy, confidential environment.

Qualifications

• Experience in an administration or coordination role within a complex organisation.
• Strong written communication skills and the ability to prepare clear, professional documentation.
• Confident working with numbers and interpreting information accurately.
• Advanced Microsoft Office skills, particularly Word, Excel, and Outlook.
• Strong organisational skills with the ability to prioritise competing demands and deadlines.
• Ability to handle confidential and sensitive information with professionalism and discretion.

Responsibilities

• Manage and triage enquiries received through team engagement channels, responding directly where appropriate and coordinating timely resolution.
• Provide administrative support across the function, including coordinating activities, maintaining records, and supporting business processes.
• Monitor and manage the work pipeline, allocating tasks, tracking progress, and ensuring work is actioned within agreed timeframes.
• Contribute to the efficient operation of the team by identifying administrative improvements, supporting workflow management, and maintaining accurate documentation.
• Support reporting, audits, continuous improvement initiatives, and stakeholder enquiries.

Skills

Administration

Coordination

Written communication

Numerical literacy

Microsoft Office

Organization

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Date: 12 Oct 2026Location: Wellington, NZCompany: Ministry of Social DevelopmentPlay a key role supporting the delivery of essential social service procurement and activities across AotearoaBring your administration expertise to a collaborative teamPermanent Wellington-based opportunity with variety, responsibility, and autonomyIf you're an administrator who takes pride in producing high-quality work and looking to broaden your experience we'd love to hear from you.About our team | Mo te timaThe Planning, Procurement and Contracting National Office team plays a critical role in enabling the effective delivery of social services across New Zealand.The team leads the development and maintenance of procurement and contract management standards, policies, and practices, while overseeing the accurate drafting, review, processing, and administration of new and amended social service contracts.Operating in a fast-paced and complex environment, the team works closely with internal and external stakeholders to ensure high-quality contract outcomes that support services for New Zealanders.About the role | Mo te tungaAs a Support Officer, you will provide expertise and support in the development, review, and administration of social service contracts and funding agreements.Working within the Planning, Procurement, and Contracting team, you'll be responsible for preparing, reviewing, and maintaining accurate contractual documentation, ensuring agreements are compliant, fit for purpose, and delivered to a high standard. You'll work closely with internal stakeholders to translate funding arrangements and business requirements into clear and accurate contract documentation.This is a role for someone who enjoys working with detail, managing competing priorities, and ensuring nothing falls through the cracks.This is a permanent opportunity and is based in our Wellington Office.Key responsibilities include:Manage and triage enquiries received through team engagement channels, responding directly where appropriate and coordinating timely resolution with relevant staffProvide administrative support across the function, including coordinating activities, maintaining records, and supporting business processesMonitor and manage the work pipeline, allocating tasks, tracking progress, and ensuring work is actioned within agreed timeframesContribute to the efficient operation of the team by identifying administrative improvements, supporting workflow management, and maintaining accurate documentationSupport reporting, audits, continuous improvement initiatives, and stakeholder enquiriesWe value diversity and welcome applications from disabled people and those who have lived experience with whanau, or the disability community.Please contact us if there is any support that we can provide to ensure the recruitment process is accessible to you.What you bring | Ou pumanawatangaProven experience in an administration, or coordination role within a complex organisationStrong written communication skills and the ability to prepare clear, professional documentationConfidence working with numbers and interpreting information accuratelyAdvanced Microsoft Office skills, particularly Word, Excel, and OutlookStrong organisational skills and the ability to prioritise competing demands and deadlinesSound judgement, problem-solving skills, and attention to detailAbility to handle confidential and sensitive information with professionalism and discretionPosition Description | He Whakaahuatanga TungaA copy of the position description can be found here. Support Officer position description.Salary | Utu-a-tau: $62,571 - $66,410.00Applications close | Ka kati nga tono hei te: Monday 26 October 2026.About us | Mo matouThe Ministry of Social Development (MSD) is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whanau and communities.As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations.Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.How to apply | Me pehea te tuku tonoBefore you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitmentTo apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.Note: Your cover letter will be a key part of our assessment process. Please highlight how your skills and experience relate to the key responsibilities listed in the position description and job advertisement.All applications must be made online. If this is not possible or if you have any queries, please contact us at [e-mail] MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.Joining us | Ko te hono maiJoining MSD means being part of a whanau that celebrates the diversity each individual represents.We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.Find similar jobs:Corporate Jobs