Industrial Inside Sales & Customer Care Pro

Marathon Electric LLC; Auckland; Hybrid; NZD 60,000 - 90,000; Full time

Job summary

Marathon Electric LLC in Auckland is seeking an energetic internal sales professional to join our West Auckland office. You will support internal and external customers, promote industrial products, and collaborate with the Sales Manager to deliver outstanding service.

The role requires strong communication, organizational skills, and a customer‑centric mindset. Experience with electrical or mechanical products, especially low‑voltage motors, and familiarity with SAP or CRM systems is preferred.

Qualifications

• Electrical or mechanical aptitude essential to address technical inquiries.

Responsibilities

• Support External Sales Representatives: Provide assistance to external sales representatives.
• Customer Relationship Building: Establish and maintain new customer relationships with a focus on long-term business partnerships.
• Customer Management: Manage and develop both existing and new customers through telephone, electronic communication, or face-to-face interactions.
• Handle Incoming Calls: Respond to incoming phone calls promptly.
• Product Promotion and Sales: Promote and sell products effectively.
• Customer Complaint Resolution: Respond promptly to customer complaints and ensure satisfactory resolution.
• Inquiry and Complaint Handling: Obtain and evaluate all relevant information to handle inquiries and complaints efficiently.
• Order Processing: Process orders, forms, applications, and requests accurately.
• Record Keeping: Maintain detailed records of customer interactions and transactions.
• Documentation: Record details of inquiries, comments, complaints, and actions taken.
• Internal Communication: Communicate and coordinate with internal departments to ensure smooth operations.
• Customer Follow-Up: Proactively follow up on customer interactions to ensure satisfaction.
• Additional Tasks: Perform other tasks as required.

Skills

Phone & Cold Calling

Listening Skills

Record Keeping

Calm Under Pressure

Multitasking

Teamwork

Written & Verbal Communication

CRM & Microsoft Office

CRM Systems

Tools

SAP

Job description

Marathon Electric LLC in Auckland is seeking an energetic internal sales professional to join our West Auckland office. You will support internal and external customers, promote industrial products, and collaborate with the Sales Manager to deliver outstanding service.

The role requires strong communication, organizational skills, and a customer‑centric mindset. Experience with electrical or mechanical products, especially low‑voltage motors, and familiarity with SAP or CRM systems is preferred.