In-Store Service Desk Associate — Evening Shift

The Warehouse; Auckland; On-site; NZD 28,000 - 39,000; Part time

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Job summary

The Warehouse in Auckland is seeking a Customer Service Team Member to join our in-store service desk. You will deliver exceptional service, handle inquiries, and process returns, exchanges, refunds and transfers.

You will also support our Loss Prevention team and help supervise the Checkout area to ensure smooth transactions. Sunday to Thursday, 3:30pm–10:00pm, you should be a team player with strong communication and a positive attitude.

Qualifications

• Previous experience in retail, hospitality or a customer facing role
• A positive, can-do attitude
• Strong attention to detail
• The ability to undertake heavy lifting, climbing ladders and being on your feet for long periods

Responsibilities

• Answer customer inquiries and provide advice at the service desk.
• Process returns, exchanges, refunds and transfers.
• Support the Loss Prevention team and help ensure store safety.
• Assist with supervising and supporting the Checkout area to keep transactions running smoothly.

Job description

The Warehouse in Auckland is seeking a Customer Service Team Member to join our in-store service desk. You will deliver exceptional service, handle inquiries, and process returns, exchanges, refunds and transfers.

You will also support our Loss Prevention team and help supervise the Checkout area to ensure smooth transactions. Sunday to Thursday, 3:30pm–10:00pm, you should be a team player with strong communication and a positive attitude.