Hybrid Emergency Response Operator - Life-Saving Dispatch

Tunstall Australasia; Tauranga; Hybrid; NZD 30,000 - 45,000; Full time

Benefits offered by this job

Above Living Wage + penalty rates

5 weeks annual leave

Free parking & coffee

PERKS platform discounts

Team events & wellbeing counselling

Training & growth opportunities

Job summary

Tunstall Australasia in Tauranga is seeking an Emergency Response Operator to help save lives from a desk. This role supports clients with alarms, dispatches emergency services, and requires calm, professional communication.

Based in Tauranga with hybrid shifts after training, you’ll join a dedicated team in a 24/7 service. Training is provided; First Aid is preferred, with opportunities for growth and development.

Qualifications

• Proven customer service experience.
• Good listening and communication skills.
• First Aid certificate (or willingness to obtain).

Responsibilities

• Answer incoming calls from clients’ alarms.
• Dispatch emergency services when needed.
• Stay calm under pressure and provide reassurance.
• Maintain accurate records and follow procedures.
• Assist with alarm testing and troubleshooting.

Skills

Customer service

Typing

Calm under pressure

Empathy

Communication

Teamwork

Education

First Aid certificate

Tools

Computer skills

CRM/record-keeping

Job description

Tunstall Australasia in Tauranga is seeking an Emergency Response Operator to help save lives from a desk. This role supports clients with alarms, dispatches emergency services, and requires calm, professional communication.

Based in Tauranga with hybrid shifts after training, you’ll join a dedicated team in a 24/7 service. Training is provided; First Aid is preferred, with opportunities for growth and development.