Clinical Receptionist/Administrator - Gisborne

Sonova Group; Gisborne; On-site; NZD 38,000 - 46,000; Full time

Benefits offered by this job

Comprehensive training

Ongoing development opportunities

Supportive leaders

Career growth

Job summary

The Gisborne clinic of Sonova Group is seeking a Clinical Receptionist/Administrator to warmly greet clients, schedule appointments and support audiology services in a fast-paced healthcare setting.

You will work closely with our Audiologist, manage diaries, process funding applications and maintain accurate client records, while delivering exceptional service and contributing to a welcoming clinic environment for patients and visitors.

Responsibilities

• Being the first point of contact for clients and visitors
• Delivering exceptional customer service and building strong client relationships
• Managing clinic diaries to ensure efficient appointment scheduling
• Supporting clients with hearing aid maintenance and repairs
• Processing funding applications, ACC claims, invoicing, and maintaining accurate client records
• Making outbound calls to support clinic appointment bookings
• Identifying opportunities to improve clinic processes and client experience
• Maintaining a welcoming, professional, and well-presented clinic environment
• Community engagement: Participate in local marketing initiatives to promote our services

Job description

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Clinical Receptionist/Administrator - Gisborne

About us:

At Triton Hearing we’re changing hearing, for good! We want all New Zealanders to be able to hear well and experience the difference better hearing will make to their lives. Our talented people work as a team to make this happen. They’re experts in their field, always exploring new ways to improve the quality of our clients’ lives - with a range of innovative hearing solutions delivering the best possible outcomes.

As part of the global Sonova Group, we're leaders in hearing healthcare, combining world-class technology with genuine care and support for our clients. With more than 18,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves – they transform lives.

Join our mission and become part of our team!

Why you'll love this role:

This is more than a reception or administration position.

You’ll be the welcoming face of our clinic and play a vital role in supporting clients throughout their hearing journey. From scheduling appointments and assisting with hearing aid care, to helping clients feel comfortable and supported, your work will have a meaningful impact every single day.

You’ll work closely with our Audiologist, engage with clients, and contribute to the success of the clinic environment.

This role is based in our Gisborne clinic, 5 days per week, Monday to Friday. This clinic is situated in a suburban shopping centre, where walk‑ins vary from day‑to‑day.

What you'll be doing

• Being the first point of contact for clients and visitors
• Delivering exceptional customer service and building strong client relationships
• Managing clinic diaries to ensure efficient appointment scheduling
• Supporting clients with hearing aid maintenance and repairs
• Processing funding applications, ACC claims, invoicing, and maintaining accurate client records
• Making outbound calls to support clinic appointment bookings
• Identifying opportunities to improve clinic processes and client experience
• Maintaining a welcoming, professional, and well-presented clinic environment.
• Community engagement: Participate in local marketing initiatives to promote our services.

About you

You don't need previous hearing healthcare experience. We're looking for someone with the right attitude and customer mindset.

You'll bring:

• You'll offer a calm, professional manner and have a genuine desire to help people, offering exceptional service and care to every client.
• Excellent communication skills and the ability to connect with people from all walks of life -comfortable communicating with the general public, handling walk‑ins with confidence while being able to prioritise tasks as they arise.
• A growth mindset and willingness to learn new skills and technology. You're eager to develop your knowledge in Audiology, with the desire to train as a Tele Assistant.
• You are confident in working autonomously and thrive in a team environment, adapting easily to different clinic settings and team dynamics.
• You possess a high level of general computer literacy, enabling you to efficiently manage various administrative tasks.
• Strong organisational skills and attention to detail

What's in it for you?

• Work for New Zealand's leading hearing healthcare provider
• Be part of a caring, purpose-driven team
• Comprehensive training and ongoing development opportunities
• Supportive leaders who genuinely invest in your success
• The opportunity to make a meaningful difference to clients and their families every day
• A culture built on collaboration, continuous improvement and personal growth.
• Industry leading perks - we offer a comprehensive package of benefits that focus on your well‑being

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.