Housekeeping Supervisor | Mercure Wellington

JobSpace; Wellington; On-site; NZD 42,000 - 64,000; Full time

Job summary

Mercure Wellington is seeking an experienced Housekeeping Supervisor to lead the hotel’s housekeeping team, reporting to the Housekeeping Manager and Hotel Manager. You will supervise Room Attendants and ensure guest rooms and public areas meet the highest cleanliness and presentation standards.

You will coach and train staff, maintain health and safety compliance under the Health and Safety at Work Act 2015, and uphold hotel procedures.

Qualifications

• Previous housekeeping or cleaning experience, preferably within a hotel or accommodation environment.
• Experience leading or supervising a team is highly desirable.
• Good written and verbal English communication skills.
• Sound understanding of workplace health and safety practices.

Responsibilities

• Supervise and support Room Attendants in their daily duties.
• Inspect guest rooms to ensure cleanliness, presentation and hotel standards are consistently achieved.
• Ensure rooms are guest-ready, defect-free and presented to a high standard at all times.
• Assist with bed making, linen changes, replenishing guest amenities and room servicing when required.
• Monitor and maintain housekeeping supplies, trolleys and equipment.
• Identify and report maintenance issues, damages and safety concerns promptly.
• Manage lost property processes in accordance with company procedures.
• Respond professionally to guest requests, concerns and special requirements.
• Provide training, coaching and support to Room Attendants.
• Assist with onboarding and induction programmes for new team members.
• Ensure team members understand and follow housekeeping procedures, quality standards and safety requirements.
• Lead by example and foster a positive, collaborative team culture.

Skills

Team leadership

Attention to detail

Organisational skills

Time management

English communication

Health and safety

Flexibility

Education

First Aid Certificate

Job description

Housekeeping Supervisor | Mercure Wellington

Prime Property Group is a diversified property organisation with interests across commercial office buildings, hotels, residential developments, boarding houses, retail and industrial properties throughout New Zealand. We are committed to delivering exceptional guest experiences and maintaining high standards across all our properties.

We are currently seeking an experienced and hands-on Housekeeping Supervisor to join our hotel operations team.

This is an excellent opportunity for a motivated hospitality professional who takes pride in maintaining exceptional housekeeping standards. Reporting to the Housekeeping Manager and Hotel Manager, you will support the day-to-day housekeeping operation, supervise Room Attendants, and help ensure all guest rooms and public areas meet the highest standards of cleanliness, presentation and guest satisfaction.

You will lead by example, providing coaching, training and support to the housekeeping team while ensuring health and safety requirements and hotel standards are consistently met.

Key Responsibilities

• Supervise and support Room Attendants in their daily duties.
• Inspect guest rooms to ensure cleanliness, presentation and hotel standards are consistently achieved.
• Ensure rooms are guest-ready, defect-free and presented to a high standard at all times.
• Assist with bed making, linen changes, replenishing guest amenities and room servicing when required.
• Monitor and maintain housekeeping supplies, trolleys and equipment.
• Identify and report maintenance issues, damages and safety concerns promptly.
• Manage lost property processes in accordance with company procedures.
• Respond professionally to guest requests, concerns and special requirements.
• Provide training, coaching and support to Room Attendants.
• Assist with onboarding and induction programmes for new team members.
• Ensure team members understand and follow housekeeping procedures, quality standards and safety requirements.
• Lead by example and foster a positive, collaborative team culture.

Operational Support

• Support public area cleaning, deep cleaning programmes and laundry operations as required.
• Assist other departments during busy periods when needed.
• Contribute to the smooth day-to-day operation of the hotel.

Health & Safety

• Promote and maintain safe work practices at all times.
• Ensure compliance with the Health and Safety at Work Act 2015 and company policies.
• Monitor safe chemical handling and manual handling procedures.
• Report hazards, incidents, accidents and security issues promptly.
• Act as the designated Fire Warden when required.
• Maintain guest privacy and confidentiality in accordance with the Privacy Act 2020.

About You

To succeed in this role, you will have:

Experience & Qualifications

• Previous housekeeping or cleaning experience, preferably within a hotel or accommodation environment.
• Experience leading or supervising a team is highly desirable.
• Good written and verbal English communication skills.
• Sound understanding of workplace health and safety practices.
• First Aid Certificate (advantageous but not essential).

Skills & Attributes

• Excellent attention to detail.
• Strong organisational and time management skills.
• Ability to work independently and within a team environment.
• Physically fit and capable of performing manual tasks.
• Reliable, punctual and flexible.
• Strong leadership and people management abilities.
• A proactive approach with excellent problem-solving skills.
• Ability to remain calm and productive during busy periods.
• High personal presentation standards and pride in your work.

What Success Looks Like

• Consistently high standards of room cleanliness and presentation.
• Well-trained and engaged housekeeping team members.
• Strong compliance with health and safety procedures.
• Positive guest feedback and guest satisfaction outcomes.
• Effective quality checks and room inspections.
• Leadership by example and a commitment to continuous improvement.

Why Join Prime Property Group?

• Work with a respected and growing property and hospitality organisation.
• Supportive management and team environment.
• Opportunities for ongoing training and development.
• Be part of a culture that values teamwork, flexibility and excellence.

Prime Property Group is committed to providing a safe, inclusive and supportive workplace and welcomes applications from suitably qualified candidates.