Housekeeping Supervisor

Accorhotel; Auckland; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Hero access (Learn your Way)

Accor Heartist Benefits (discounted F 

Complimentary stays

Parental leave

Wellbeing initiatives

Employee assistance program

Job summary

Sofitel Auckland Viaduct Harbour, a luxury hotel in Auckland, seeks a dedicated Ambassador Supervisor to lead the housekeeping team and uphold a premium guest experience. You will manage daily room allocations, train staff, and ensure adherence to Sofitel standards of cleanliness and guest care.

Work with management to optimise operations, monitor guest feedback, and ensure cost-efficient, high-quality service across all back-of-house and guest areas.

Qualifications

• Experience in a supervisory role within a hotel and collaborating with business stakeholders.
• Ability to adapt to shifting priorities and align activities to meet organizational goals.
• Strong presentation skills and organisational skills.
• High degree of self-awareness with demonstrated aptitude for self‑improvement.

Responsibilities

• Lead a team of ambassadors and maintain the Sofitel standard of cleanliness, quality and efficiency.
• Communicate effectively, motivate and empower the team to deliver luxury service.
• Coordinate with Manager/Assistant Managers for cost-effective department operations.
• Daily room allocation and task assignment to the team based on business demand.
• Conduct daily team briefings and relay guest feedback to improve service quality.
• Ensure proper training attendance and continuous improvement.

Skills

Supervisory role

Adaptability

Presentation skills

Organisational skills

Self-awareness

Job description

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of ’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor‑made to our guests.

The ambassador should have an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

Your Purpose: Your purpose is to create a haven of luxury and comfort, where every guest feels the warmth of home wrapped in the elegance of premium hospitality. With care, attention to detail, and impeccable service, you transform each stay into a truly memorable and indulgent experience.

• Leading a team of ambassadors and ensuring your department has an unwavering standard of cleanliness, quality and efficiency to deliver the Sofitel standard.
• A strong communicator, who is highly organised, motivating and empowering who inspires their team to produce a luxury standard of service
• Work with the Manager and Assistant Managers to ensure the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures.
• Daily room allocation, assigning the Room Attendant team the rooms and tasks in conformance with business demand and hotel standards and ensuring the best use of resources and efficiency
• Conducting daily team briefings, including hotel movement and guest feedback, ensuring all relevant information passed onto staff. Clean all back of house areas with the exception of the kitchen and stores.
• Ensure Ambassadors attend training programmes and meetings to constantly improve skills and knowledge.
• Perform daily checking of bedrooms and designed public and staff areas to maintain standards.
• Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
• Ordering of linen as per business needs and budget, ensuring cost effective use in operations.
• Daily linen and uniform reconciliation and preparation month reports
• Assist with regular equipment, amenities and linen stock taking.
• Recording maintenance issues reported by guests and Ambassadors in hotel PMS system, inspecting rooms to ensure standards are met prior to returning to hotel inventory.
• Ensure the correct handling of guest laundry and lost property.
• Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.
• Ensure VIP rooms have correct amenities as requested by Front Office and/or Hotel management team.
• Sign off employee timesheets at the end of each shift, ensuring accuracy and monitoring productivity
• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.

Qualifications

• Experience in a supervisory role within a Hotel and collaborating with business stakeholders
• Have the ability to adapt to shifting priorities and align activities to meet organizational goals
• Strong presentation skills and organisational skills
• High degree of self-awareness with demonstrated aptitude for self‑improvement

Additional Information

• Learn your Way - Access to Hero so you can Earn while you Learn!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• After 12 months of service retrieve 1-night complimentary stay including breakfast!
• Complimentary meals on shift
• Accor's Parental Leave Scheme - up to 12 weeks of paid leave for primary carers and up to 2 weeks for secondary carers
• Wellbeing initiatives
• Access to our Employee Assistance Program