Housekeeping Manager: Lead Operations & Guest Experience

JobSpace; Otago; On-site; NZD 60,000 - 82,000; Full time

Job summary

JobSpace in Otago is seeking a dedicated Housekeeping Manager to lead daily operations, supervise staff, and ensure the highest standards of cleanliness across guest rooms and public areas.

This full-time role requires coordinating rosters, training, and maintaining safety and hygiene standards while liaising with front office to prioritise guest requests.

Level 5 qualification or two years relevant experience; clean driving/criminal record and NZ work rights preferred.

Qualifications

• Strong leadership with responsibility for staff supervision.
• Ability to manage rosters and schedules for multiple shifts.
• Experience in housekeeping operations and front office liaison.
• Commitment to safety, hygiene and high standards.

Responsibilities

• Manage and supervise the daily operations of the housekeeping department.
• Coordinate and allocate housekeeping duties to staff according to occupancy and requirements.
• Inspect guest rooms, public areas, and facilities to ensure cleanliness and presentation.
• Train, guide, and supervise housekeeping staff for efficient performance.
• Prepare staff rosters, work schedules, and daily task allocations.
• Monitor supplies, equipment, linen and housekeeping costs.
• Ensure health, hygiene and safety compliance in all activities.
• Address guest requests and housekeeping-related concerns promptly.
• Liaise with front office and other departments regarding room status and issues.
• Report maintenance and safety hazards identified during inspections.
• Maintain housekeeping records including inspections and attendance.
• Assist with recruitment, onboarding and performance management.

Skills

Communication

Leadership

Interpersonal skills

Team player

Commitment

Education

Level 5 qualification

Two years relevant experience

Job description

JobSpace in Otago is seeking a dedicated Housekeeping Manager to lead daily operations, supervise staff, and ensure the highest standards of cleanliness across guest rooms and public areas.

This full-time role requires coordinating rosters, training, and maintaining safety and hygiene standards while liaising with front office to prioritise guest requests.

Level 5 qualification or two years relevant experience; clean driving/criminal record and NZ work rights preferred.