Housekeeping Manager

JobSpace; Otago; On-site; NZD 60,000 - 82,000; Full time

Job summary

JobSpace in Otago is seeking a dedicated Housekeeping Manager to lead daily operations, supervise staff, and ensure the highest standards of cleanliness across guest rooms and public areas.

This full-time role requires coordinating rosters, training, and maintaining safety and hygiene standards while liaising with front office to prioritise guest requests.

Level 5 qualification or two years relevant experience; clean driving/criminal record and NZ work rights preferred.

Qualifications

• Strong leadership with responsibility for staff supervision.
• Ability to manage rosters and schedules for multiple shifts.
• Experience in housekeeping operations and front office liaison.
• Commitment to safety, hygiene and high standards.

Responsibilities

• Manage and supervise the daily operations of the housekeeping department.
• Coordinate and allocate housekeeping duties to staff according to occupancy and requirements.
• Inspect guest rooms, public areas, and facilities to ensure cleanliness and presentation.
• Train, guide, and supervise housekeeping staff for efficient performance.
• Prepare staff rosters, work schedules, and daily task allocations.
• Monitor supplies, equipment, linen and housekeeping costs.
• Ensure health, hygiene and safety compliance in all activities.
• Address guest requests and housekeeping-related concerns promptly.
• Liaise with front office and other departments regarding room status and issues.
• Report maintenance and safety hazards identified during inspections.
• Maintain housekeeping records including inspections and attendance.
• Assist with recruitment, onboarding and performance management.

Skills

Communication

Leadership

Interpersonal skills

Team player

Commitment

Education

Level 5 qualification

Two years relevant experience

Job description

We are looking for a hardworking candidate for the role of Housekeeping Manager in Otago. It is a full-time permanent role with a minimum guaranteed 30 hours of work per week, and we are looking for someone whom we can rely on.

The candidate must be able to work but not limited to:

• Manage and supervise the daily operations of the housekeeping department.
• Coordinate and allocate housekeeping duties to staff according to occupancy and operational requirements.
• Inspect guest rooms, public areas, and other facilities to ensure high standards of cleanliness and presentation.
• Train, guide, and supervise housekeeping staff to ensure efficient and consistent work performance.
• Prepare staff rosters, work schedules, and daily task allocations.
• Monitor the availability and proper use of cleaning products, equipment, linen, and other housekeeping supplies.
• Maintain adequate stock levels and place orders for required housekeeping supplies.
• Ensure all cleaning activities comply with workplace health and safety, hygiene, and sanitation requirements.
• Address guest requests, complaints, and housekeeping-related concerns promptly and professionally.
• Liaise with front office and other departments regarding room status, cleaning priorities, maintenance issues, and guest requirements.
• Report maintenance, damage, safety hazards, and other issues identified during room inspections.
• Maintain accurate housekeeping records, including room inspections, inventory, lost property, and staff attendance.
• Monitor staff performance and provide feedback, coaching, and training where required.
• Ensure cleaning equipment and facilities are maintained in good working condition.
• Assist with recruitment, onboarding, and performance management of housekeeping staff.
• Ensure lost property is recorded, secured, and handled in accordance with company procedures.
• Monitor housekeeping costs and help maintain efficient use of labour, supplies, and resources.
• Ensure rooms and common areas are prepared to the required standard within operational timeframes.
• Implement and maintain housekeeping procedures and quality standards.
• Perform housekeeping duties when required to support the team during busy periods.

Additional Required skills :

• Excellent communication skills both verbal and written
• Demonstrate leadership in managing staff groups and major events
• Excellent interpersonal skills with the willingness to be a team player
• Commitment to get the job done
• Minimum Level 5 qualification OR two years of relevant work experience

The successful candidate must have a clean driving & criminal record.

The applicants must be New Zealand citizens, or residents or have valid work rights.