Housekeeping Coordinator

Hilton; Taupo; On-site; NZD 45,000 - 60,000; Full time

Job summary

Hilton in New Zealand is seeking a detail-oriented Housekeeping Coordinator to provide administrative support to the Housekeeping Department and help ensure smooth operations. You will manage linen inventory, support the team through training and scheduling, and uphold Hilton brand standards in guest-room quality.

The role requires at least 2 years in housekeeping, strong communication skills, and the ability to work varied shifts, including nights and weekends.

Qualifications

• Minimum 2 years in a housekeeping role within a hospitality environment.
• Strong attention to detail, multitasking ability, and excellent customer service.
• Effective verbal and written communication; able to handle guest inquiries and complaints professionally.
• Works well with other departments and staff members.
• Familiarity with property management systems (PMS) and basic computer applications.
• Able to work under pressure and meet deadlines.
• Available to work varied shifts, including nights, weekends, and holidays.

Responsibilities

• Maintain inventory controls: Ensure accuracy of linen inventory levels and par stock requirements
• Track inventory status: Monitor daily transactions to maintain up-to-date inventory reports and resolve pricing and control issues
• Enforce inventory controls: Conduct monthly audits, reconcile accounts, and implement policies to prevent discrepancies
• Support team performance and development: Assist in supervising and developing team members by providing training, scheduling, performance feedback, and recognition to ensure productivity and growth
• Support day-to-day operations: Conduct quality inspections of guest rooms to ensure cleanliness, presentation, and compliance with Hilton brand standards.

Skills

Attention to detail

Multitasking

Customer service

Verbal and written communication

Team collaboration

Under pressure

Shift flexibility

Tools

PMS

Job description

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for providing administrative support to the Housekeeping Department, handling various clerical tasks, maintaining records, and assisting in ensuring the smooth operation of the department. As a

Job Description

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for providing administrative support to the Housekeeping Department, handling various clerical tasks, maintaining records, and assisting in ensuring the smooth operation of the department. As a Housekeeping Coordinator, you’re not just supporting efficient housekeeping operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Maintain inventory controls: Ensure accuracy of linen inventory levels and par stock requirements
• Track inventory status: Monitor daily transactions to maintain up-to-date inventory reports and resolve pricing and control issues
• Enforce inventory controls: Conduct monthly audits, reconcile accounts, and implement policies to prevent discrepancies
• Support team performance and development: Assist in supervising and developing team members by providing training, scheduling, performance feedback, and recognition to ensure productivity and growth
• Support day-to-day operations: Conduct quality inspections of guest rooms to ensure cleanliness, presentation, and compliance with Hilton brand standards.
  

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In Addition, This Role Requires The Following Minimum Qualifications

• Minimum 2 years in a housekeeping role within a hospitality environment.
• Strong attention to detail, multitasking ability, and excellent customer service.
• Effective verbal and written communication; able to handle guest inquiries and complaints professionally.
• Works well with other departments and staff members.
• Familiarity with property management systems (PMS) and basic computer applications.
• Able to work under pressure and meet deadlines.
• Available to work varied shifts, including nights, weekends, and holidays.
  

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.