Duty Manager

Hilton Hotels & Resorts; Taupo; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

Team member discount

Learning & Development opportunities

Uniform provided

Job summary

Hilton Lake Taupō is seeking a Duty Manager to oversee daily hotel operations and Front Office functions. You will ensure guest satisfaction, coordinate staffing, and maintain service standards to deliver memorable experiences for every guest.

Join a premium Lake Taupō property where leadership, problem-solving, and a passion for hospitality drive exceptional outcomes across departments and guest interactions.

Qualifications

• Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
• Strong team management skills with the ability to motivate staff and drive service excellence.
• Excellent communication and problem-solving skills; able to handle complaints professionally.

Responsibilities

• Manage daily hotel operations: oversee front desk, staffing, room inventory, guest service, and policy compliance.
• Delight our guests: bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve issues.
• Assist across departments: support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods.
• Monitor the property: conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly.
• Inspire and develop the team: supervise and support team members, provide coaching, and foster a positive work environment.

Skills

Front office ops

Team management

Communication

Problem-solving

Guest service excellence

Tools

Hotel PMS

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Hilton Hotels & Resorts – Taupo, North Island

Set above the stunning Lake Taupō with panoramic views of the volcanic mountains, Hilton Lake Taupō combines historic charm with modern sophistication.

Featuring 113 beautifully appointed rooms and apartments, the hotel offers thermally heated outdoor pools, tennis courts, a fitness centre, and the acclaimed Bistro Lago restaurant.

As a premier venue for conferences, events, and weddings, Hilton Lake Taupō provides elegant spaces, tailored service, and world‑class amenities to create unforgettable experiences.

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that Front Office departments work together seamlessly to deliver outstanding guest service. Your leadership and problem‑solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As a Duty Manager, you’re not just overseeing Front Office operations in the absence of the Front Office Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance

Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner

Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high‑volume periods

Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly

Facilitate team knowledge: Provide regular updates and training to ensure the team is well‑informed of hotel offerings, services, and local attractions

Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed

Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

Proven background in front office or hotel operations, ideally in a supervisory or managerial role.

Strong team management skills with the ability to motivate staff and drive service excellence.

Excellent communication and problem‑solving skills; able to handle complaints and challenges professionally.

Proficient in hotel PMS and familiar with standard operational procedures.

Calm under pressure and responsive to changing priorities or schedules.

Fluent in English; additional languages are a plus.

Flexible to work nights, weekends, and holidays.

What Is in It for You?

• Team member only discount global Hilton room rates – Go Hilton Travel Program
• Discounts of up to 25-50% on products and services in participating Hilton outlet
• Learning & Development opportunities including online resources on Hilton University and LinkedIn
• Thrive at Hilton supports our team's well‑being and performance
• Uniform provided with full dry cleaning

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award‑winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands,and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blogto see why we’re more than a great place to stay—we’re a great place to work.