Housekeeping Coordinator

Hilton; Auckland; On-site; NZD 52,000 - 68,000; Full time

Job summary

Hilton Auckland is seeking a dedicated Housekeeping Coordinator to support the Housekeeping Department and ensure smooth daily operations. You will manage room allocations, track status, and handle inventory while delivering warm, Hilton-standard guest service.

Candidates should have at least 2 years in housekeeping within hospitality, strong attention to detail, and good communication. Flexible shifts, including weekends and holidays, are required in this role.

Qualifications

• Minimum 2 years in a housekeeping role within hospitality.
• Strong attention to detail, multitasking ability, and excellent customer service.
• Effective verbal and written communication; handle guest inquiries professionally.
• Works well with other departments and staff.
• Familiarity with PMS and basic computer applications.
• Able to work under pressure and meet deadlines.
• Available to work varied shifts, including weekends and holidays.

Responsibilities

• Coordinate housekeeping operations: support daily room allocations, team communication, and departmental administration.
• Manage room status and reporting: maintain accurate records, room reports, and housekeeping documentation.
• Control keys and inventory: administer key procedures, uniforms, and housekeeping supplies.
• Coordinate maintenance and lost property: follow up on repair requests and manage lost property processes.
• Support team scheduling: assist with rosters, workforce planning, and operational enquiries.
• Deliver exceptional guest service: respond promptly to guest and team member requests while maintaining Hilton standards.

Skills

Attention to detail

Multitasking

Customer service

Verbal and written communication

Team coordination

Working under pressure

Weekend/holiday availability

Tools

PMS (Property Management System)

MS Office

Job description

Job Identification: 223036

Job Category: Housekeeping and Laundry

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! You are responsible for providing administrative support to the Housekeeping Department, handling various clerical tasks, maintaining records, and assisting in ensuring the smooth operation of the department. As a Housekeeping Coordinator, you're not just supporting efficient housekeeping operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Coordinate housekeeping operations : Support daily room allocations, team communication, and departmental administration.

• Manage room status and reporting : Maintain accurate records, room reports, and housekeeping documentation.

• Control keys and inventory: Administer key procedures, uniforms, and housekeeping supplies.

• Coordinate maintenance and lost property: Follow up on repair requests and manage lost property processes.

• Support team scheduling: Assist with rosters, workforce planning, and operational enquiries.

• Deliver exceptional guest service: Respond promptly to guest and team member requests while maintaining Hilton standards.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Minimum 2 years in a housekeeping role within a hospitality environment.

• Strong attention to detail, multitasking ability, and excellent customer service.

• Effective verbal and written communication; able to handle guest inquiries and complaints professionally.

• Works well with other departments and staff members.

• Familiarity with property management systems (PMS) and basic computer applications.

• Able to work under pressure and meet deadlines.

• Available to work varied shifts, including weekends, and holidays.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests - we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/), and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we're more than a great place to stay - we're a great place to work.