Hotel Receptionist

Quest on London; Hamilton; On-site; NZD 42,000 - 54,000; Part time

Benefits offered by this job

Flexible part-time hours

Accommodation may be available

Job summary

Quest on London in Hamilton Central, Waikato, seeks a friendly Hotel Receptionist to deliver exceptional guest service from arrival to departure.

The role focuses on front office duties with potential Duty Manager responsibilities; training will be provided. Experience in hotel reception and strong communication are essential, with a rotating roster including weekends and public holidays.

Qualifications

• Previous experience in a hotel reception.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to multitask and remain calm under pressure.
• Good computer skills and experience using hotel software is an advantage.
• Flexibility to work a rotating roster, including weekends, evenings, and public holidays.
• Previous Duty Manager experience (essential).

Responsibilities

• Greet and welcome guests upon arrival in a friendly, professional manner.
• Check guests in and out efficiently for a seamless experience.
• Manage reservations, bookings, and guest enquiries via phone, email, and in person.
• Process guest payments and maintain accurate records.
• Provide local knowledge and recommendations to enhance stays.
• Coordinate with housekeeping/maintenance to ensure rooms meet high standards.
• Respond promptly to guest requests and resolve issues.
• Maintain a clean, organised reception area and assist with general duties.

Skills

Customer service

Multitasking

Communication

Organisational skills

Duty Manager experience

Education

Hotel reception experience

Tools

Hotel software

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We have an exciting opportunity for a friendly, professional, and customer-focused Hotel Receptionist to join our team at Quest on London and Quest on Ward in Hamilton Central, Waikato.

As the first point of contact for our guests, you will play a key role in delivering exceptional customer service and creating a welcoming experience from arrival through to departure. You will be responsible for the day-to-day front office operations while ensuring our guests enjoy a comfortable and memorable stay.

The successful applicant will primarily work in Reception; however, they may be required to assist with Duty Manager responsibilities, depending on operational requirements. Training and support will be provided where required.

We have an exciting opportunity for a friendly, professional, and customer-focused Hotel Receptionist to join our team at Quest on London and Quest on Ward in Hamilton Central, Waikato.

As the first point of contact for our guests, you will play a key role in delivering exceptional customer service and creating a welcoming experience from arrival through to departure. You will be responsible for the day-to-day front office operations while ensuring our guests enjoy a comfortable and memorable stay.

The successful applicant will primarily work in Reception; however, they may be required to assist with Duty Manager responsibilities, depending on operational requirements. Training and support will be provided where required.

What You'll Be Doing

• Greeting and welcoming guests upon arrival with a friendly and professional approach.

• Checking guests in and out efficiently while ensuring a seamless guest experience.

• Managing reservations, bookings, and guest enquiries via phone, email, and in person.

• Processing guest payments and maintaining accurate records.

• Providing local knowledge and recommendations to enhance guests' stay.

• Liaising with housekeeping and maintenance teams to ensure rooms are prepared to the highest standard.

• Responding promptly and professionally to guest requests and resolving any issues.

• Maintaining a clean, organised, and welcoming reception area.

• Assisting with general reception and administrative duties as required.

• Supporting hotel operations by undertaking Duty Manager responsibilities when required.

What We're Looking For

• Previous experience in a hotel reception.

• Excellent communication and interpersonal skills with a genuine passion for customer service.

• Strong organisational skills and attention to detail.

• The ability to multitask and remain calm under pressure.

• Good computer skills and experience using hotel software is an advantage.

• A positive, reliable, and professional attitude.

• Flexibility to work a rotating roster, including weekends, evenings, and public holidays.

• A valid right to work in New Zealand.

• Previous Duty Manager experience (essential)

What We Offer

At Quest on London, we are committed to providing a supportive and rewarding work environment where our team members can grow and succeed.

We offer:

• A friendly and supportive team culture.

• Ongoing training and professional development.

• Flexible part-time hours.

• Opportunities for career progression within the Quest network.

• Competitive hourly pay.

• Accommodation may be available for the right candidate, subject to availability, who are willing to assist with Duty Manager responsibilities when required.

If you're passionate about hospitality and enjoy delivering outstanding guest experiences, we'd love to hear from you.