Holiday Park Assistant

Auckland Council; Auckland; Hybrid; NZD 34,000 - 48,000; Full time

Benefits offered by this job

Living wage

Kiwisaver

Job summary

Auckland Council’s Martin’s Bay Holiday Park is seeking a fixed-term, full-time Holiday Park Assistant to join the team during the summer season and until February 2027. The role involves seven-day rosters from 8am to 8pm, including weekends and holidays, with a friendly, hands-on approach and active guest support.

You will handle reception, bookings, payments, data entry and guest assistance, while contributing to cleaning and park upkeep during busy periods.

Qualifications

• Customer service and reception experience required.
• Advanced computer literacy in Outlook, Word, Excel, Teams, PowerPoint and PMS booking systems.
• Flexibility to work weekends and public holidays is essential.
• Good communication and problem-solving abilities.

Responsibilities

• Front of house customer service, reception and administrative duties.
• Welcoming guests and helping them familiarise themselves with the park and local area.
• Answer enquiries and process bookings and payments received online, by email, phone and in person.
• Create and manage customer bookings in our booking system, including data entry, receipting and processing payments and sales.
• Open and close reception as required, including ensuring the reception area is ready for guests and secure at the end of the day.
• Support general cleaning duties, including assisting with housekeeping and maintaining guest amenities and facilities.
• Assist with light grounds and facilities maintenance and other day-to-day park operations as required.
• Be flexible and willing to pitch in wherever needed to help keep the park running smoothly, particularly our busy summer period.

Skills

Customer service

Reception

Administrative

MS Office

Outlook

Excel

Teamwork

Flexibility

Problem solving

Cash handling

Tools

PMS booking system

Job description

Select how often (in days) to receive an alert:

• Work at the picturesque Martins Bay Holiday Park, a beautiful coastal holiday destination


• Full-time, Fixed-Term role for the Summer Season


• Customer Service and Reception

Auckland Council’s Holiday Parks are seeking a fixed-term full-time Holiday Park Assistant to join their Martin’s Bay Holiday Park team until February 2027.

You will work on a roster across seven days, as the park operates seven days a week from 8am – 8 pm, including weekends, public holidays, and school holiday periods.
Our busiest time of year is during the summer season; therefore, flexibility to work weekends, public holidays, additional shifts, and varying hours is essential.

You are seeking a hands-on, versatile, friendly people person who is used to a busy work environment, is an effective team member and who can assist with the day-to-day operation of the Holiday Park.

You could expect to work on:

• Front of house customer service, reception and administrative duties


• Being the face of the business, welcoming guests and helping them familiarise themselves with the park and local area.


• Answer enquiries and process bookings and payments received online, by email, phone and in person.


• Create and manage customer bookings in our booking system, including data entry, receipting and processing payments and sales.


• Open and close reception as required, including ensuring the reception area is ready for guests and secure at the end of the day.


• Support general cleaning duties, including assisting with housekeeping and maintaining guest amenities and facilities.


• Assist with light grounds and facilities maintenance and other day-to-day park operations as required.


• Be flexible and willing to pitch in wherever needed to help keep the park running smoothly, particularly our busy summer period.

You can find the position description HERE

The role pays a living wage of $29.90 per hour based on skills and proven relevant experience.

This role also provides support across all areas of park operations and may be required to assist within the wider Holiday Parks portfolio at other parks and sites as business needs require.

You’ll be working closely with an amazing collaborative team to ensure our guests have a positive and memorable experience with us.

You will be confident with administration and reception duties and have experience with cash handling as well as an ability to use your initiative to resolve both operational and maintenance issues as they arise.

We are seeking a superstar who has:

• Customer service, administrative/reception experience, with advanced computer literacy in Microsoft Office suite software skills and proficiencies: Outlook, Word, Excel, Teams, PowerPoint and PMS booking systems


• Excellent communication and confident interpersonal skills, both written and verbal, with strong problem-solving abilities.


• Flexibility to work rosters (including weekends and public holidays), as a positive team member and autonomously


• Enthusiastic and approachable demeanour with a customer-focused approach, can-do attitude and remain calm under pressure or when dealing with challenging customers


• Ability and capacity to continually learn new skills, systems and processes quickly


• NZ Full Class 1 driver’s licence is preferred; we do expect a restricted licence at the minimum


• Hospitality, tourism experience along with practical hands‑on cleaning or maintenance background would be advantageous, but not essential.

At Auckland Council, you will join a dynamic, supportive environment where your mahi (work) will directly impact the lives of over 1.7 million Aucklanders. We offer flexible working conditions, a focus on well-being, and a culture of continuous improvement.

We are proud to be recognised for our commitment to diversity, equity and inclusion. We are accredited by GenderTick, a signatory of the Pride Pledge. These commitments reflect our ongoing efforts to create a workplace where all staff feel valued, respected, and empowered to thrive.

Together, we can create a Tāmaki Makaurau we can all be proud of. As part of our organisation, please view a range of our: benefits

We are reviewing applications on a rolling basis and may close this advert earlier than initially advertised. We will update the advert accordingly, so please check back regularly for any changes.

If you have any support or access requirements, please advise us when submitting your application so we can assist you.

Our employer Kiwisaver contribution is additional to base salary offered.

This position is deemed a safety-sensitive position and will require pre-employment drug and alcohol testing.

Auckland Council is committed to the protection and well-being of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014. As such applicants will be required to undergo police vetting prior to commencing employment. Appointment will be subject to a satisfactory police check.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.