Holiday Home Manager

Aotearoa New Zealand Association of Social Workers; Queenstown; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Career development

Supportive team

Variety of work

Bayleys brand backing

Job summary

Bayleys is seeking an experienced Holiday Home Manager to join our Queenstown team. You will build and run a new portfolio, onboarding properties and owners, and managing day-to-day operations to a high standard year-round.

You will coordinate maintenance, guest services, bookings, and owner communications, delivering exceptional experiences while optimising occupancy. Flexibility, strong organisation, and NZ driver's license are essential.

Qualifications

• Proven property management experience required, especially for holiday homes or short-term rentals.
• Excellent communication and organisational abilities with the capacity to juggle priorities.
• Attention to detail and commitment to high standards of cleanliness and presentation.
• Familiarity with property management software and digital tools; ability to adapt to new systems.

Responsibilities

• Manage day-to-day operations of holiday homes and maintain high standards.
• Coordinate regular maintenance, inspections and cleaning schedules.
• Oversee guest services, respond to inquiries and resolve in-stay issues.
• Maintain owner liaison with regular updates on bookings and maintenance.

Skills

Property management

Communication

Organisational skills

Attention to detail

Driver's license

Software literacy

Tools

Property management software

Job description

Location: Queenstown
Hours:Full-time, 40 hours per week (Monday to Friday)

We're on the lookout for an experienced, organised and proactive Holiday Home Manager to join our growing Queenstown business.

This isn't a case of stepping into an established portfolio. You'll be working alongside the General Manager to build a brand new portfolio, onboarding new properties and owners and then managing them day to day. You'll be the key point of contact for your owners, making sure their homes are set up properly, presented to a high standard and running smoothly year-round. If you're someone who loves a challenge, takes pride in organisation and wants to make a portfolio your own, we'd love to hear from you!

What you'll be doing

Property Management: Manage the day-to-day operations and ensure all holiday homes are maintained to a high standard, including organising regular maintenance, inspections, and managing cleaning schedules.

Guest Services: Ensure exceptional guest experiences by responding promptly to inquiries, resolving in-stay issues, and maintaining a professional and welcoming approach to guest interactions.

Booking Management: Work closely with the team to monitor reservations and rate management to maximise occupancy and drive bookings.

Owner Liaison: Communicate regularly with property owners, keeping them informed about bookings, maintenance, and any relevant updates.

What we're looking for

Proven property management experience is essential. Experience with holiday homes or short-term rentals is a big plus.

Great communicator. Friendly, clear, and not flustered when plans change

Strong organisational and multitasking abilities, with the capacity to manage competing priorities

Attention to detail and a commitment to maintaining high standards of cleanliness

Familiarity with property management software and digital tools

Ability to work flexible hours, including weekends and public holidays

Must have the ability to work full-time in NZ, with a valid NZ driver's license

What we offer
In addition to a competitive salary (based on experience), you will enjoy:

Opportunities for career development and advancement

Loads of variety - no two days are the same

A super supportive team who love what they do

Big brand backing (we're part of the Bayleys crew) but with a start-up vibe

The position is available for an immediate start, but we're happy to wait for the right candidate.

Your application will include the following questions:

• Which of the following statements best describes your right to work in New Zealand?
• How many years' experience do you have as a Home Manager?
• Do you have a current New Zealand driver's licence?