Hearing Care Client Advisor - Front Desk & Support

JobSpace; Mount Maunganui; On-site; NZD 52,000 - 64,000; Full time

Benefits offered by this job

Free premium hearing aids

Discounted health insurance

Free flu shots

Employee Assistance Program

Training & development

Birthday leave

Job summary

Bay Audiology is seeking a Client Advisor in Mount Maunganui for a fixed-term role until 03/09/2027. The position is full-time, Monday–Friday, 8:30am–5:00pm, with flexibility to cover clinics across the region.

You will provide gold standard client care, welcome customers, manage appointments, assist with hearing aid repairs, and perform basic hearing screenings. Travel between clinics as needed with a strong emphasis on customer service.

Qualifications

• Customer service or retail experience.
• Friendly, clear communication style.
• Strong administrative and multitasking skills.
• Great phone manner and attention to detail.
• Valid driver's license and access to a vehicle.

Responsibilities

• Providing gold standard client care.
• Welcome customers with warmth and professionalism.
• Manage appointments and front desk duties.
• Assist with hearing aid repairs and over-the-counter sales.
• Conduct basic hearing screenings.
• Travel between clinics as needed.
• Comfortable navigating digital tools and adapting to new systems.

Skills

Customer service

Friendly communication

Admin & multitasking

Phone etiquette & detail

Driver's license & vehicle

Job description

Bay Audiology is seeking a Client Advisor in Mount Maunganui for a fixed-term role until 03/09/2027. The position is full-time, Monday–Friday, 8:30am–5:00pm, with flexibility to cover clinics across the region.

You will provide gold standard client care, welcome customers, manage appointments, assist with hearing aid repairs, and perform basic hearing screenings. Travel between clinics as needed with a strong emphasis on customer service.