Head of Engineering

Fingermark

Hastings

Hybrid

NZD 180,000 - 250,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary + private health

Birthday day off

Flexible sick leave

Parental leave

Professional development

Job summary

Fingermark is seeking an exceptional Head of Engineering to provide technical and engineering leadership across the business. Reporting to the CEO, you will shape the technology roadmap, lead delivery, and ensure scalable, reliable systems for a global QSR technology business.

You will work with Product, Sales and Operations to translate customer and commercial priorities into robust technology. This role requires executive presence and a track record of building strong engineering teams.

Qualifications

Extensive leadership of engineering teams in SaaS environments.
Experience building scalable software applications.
Strong executive communication and stakeholder management.
Budgeting, planning and resource management experience.

Responsibilities

Set and deliver the engineering and technology roadmap in partnership with the CEO.
Lead the development and delivery of Fingermark’s technology.
Provide technical leadership across software, platforms, infrastructure and deployed technology.
Ensure systems are scalable, reliable and able to support the business and its customers.
Translate customer requirements into practical technical solutions and integrations.
Provide oversight of quality assurance, data protection and cybersecurity.
Establish incident management practices with Support leaders.
Lead, mentor and develop the technology teams.
Build accountability and capability across engineering leadership.
Collaborate with Product, Sales, Marketing and Operations.
Provide technical advice to internal stakeholders and customers.

Skills

Engineering leadership

Executive leadership

Strategic planning

Software architecture

SaaS experience

Stakeholder communication

Job description

Executive engineering leadership role reporting directly to the CEO
Shape technology strategy and engineering delivery across a global QSR tech business
Hawke’s Bay preferred | Open to candidates across New Zealand

Competitive Salary + Private Healthcare + Benefits

For an engineering leader who wants real influence, complex technology to solve and the opportunity to turn ambition into execution.

About Fingermark

Fingermark™ is a New Zealand-founded global technology company focused on the Quick Service Restaurant (QSR) sector, with teams across New Zealand, Australia, Brazil, the Philippines, Canada and the United States.

For more than 20 years, Fingermark has been developing technology for the realities of busy restaurant environments. Today, its solutions span Vision AI, intelligent self-service kiosks and digital menus, combining software and field-deployed technology to help some of the world’s leading QSR brands improve operational performance and customer experience.

We’re now looking for an exceptional Head of Engineering to provide technical and engineering leadership across the business.

About the role

Reporting directly to the CEO and sitting within the executive team, this is a significant technology leadership role with influence across the business.

You’ll help set the direction for Fingermark’s technology, shape the engineering and technology roadmap alongside the CEO, and lead the teams responsible for developing and delivering it.

The role brings together strategy, engineering leadership and delivery. You’ll work closely with Product and other areas of the business to turn customer and commercial priorities into robust, scalable technology.

Your job won’t be to have every answer yourself.

It will be to create the clarity, capability and engineering leadership that allows good teams to move quickly, make sound decisions and deliver technology customers can rely on.

You’ll be responsible for:

Setting and delivering the engineering and technology roadmap in partnership with the CEO
Leading the development and delivery of Fingermark’s technology
Providing technical leadership across software, platforms, infrastructure and deployed technology
Ensuring systems are scalable, reliable and able to support the needs of the business and its customers
Translating customer requirements into practical technical solutions and integrations
Providing oversight of quality assurance, data protection and cybersecurity
Establishing effective incident management practices alongside Fingermark’s Support leaders
Leading, mentoring and developing the technology teams
Building accountability and capability across engineering leadership
Working closely with Product, Sales, Marketing and Operations
Providing technical advice to internal stakeholders and customers

About you

You’ll be an experienced engineering or technology leader with a strong technical foundation and the ability to operate confidently at executive level.

What matters more than the title you currently have is how you lead. You’ll have the technical credibility to earn the respect of experienced engineers, but you won’t need to be the person making every technical decision.

You’ll know how to:

Lead and develop strong engineering teams and leaders
Set direction and make sound decisions when the answer isn’t obvious
Turn customer and business priorities into a focused technology roadmap
Create pace through clarity, prioritisation and accountability
Balance engineering quality with effective delivery
Bring sound judgement and a clear technical perspective to executive decision-making
Navigate technical complexity while keeping teams focused on delivery
Communicate clearly with technical and non-technical stakeholders

You’ll bring a strong technical background, including experience building scalable software applications, along with commercial awareness across budgeting, planning and resource management.

Experience within SaaS and technology involving field-deployed hardware would be particularly relevant. Exposure to digital displays, computer vision, SOC 2 or PCI environments, product quality management or similar technology environments would also be useful.

Just as importantly, you’ll know how to lead through others. You’ll be able to create clarity for engineering teams, develop capable leaders and maintain strong engineering standards while keeping customer and business outcomes in view.

Why Fingermark?

There aren’t many engineering leadership roles in New Zealand that combine this breadth of technology, global customer exposure and level of influence.

You’ll work directly with the CEO and executive team and help shape Fingermark’s technology direction across an environment spanning software, platforms, infrastructure, integrations, AI and field-deployed technology.

This is technology that has to work in the real world, supporting customers operating busy restaurant environments around the world.

For someone based in, or open to Hawke’s Bay, this is a rare opportunity to lead globally focused technology work from the region. Hawke’s Bay is the preferred base, but strong candidates from across New Zealand will also be considered.

What we offer