Head of AI Platform & Shared Services

Xero; Wellington; Hybrid; NZD 180,000 - 240,000; Full time

Job summary

Xero is building the shared platform services that will underpin key product and technology bets. As Head of Product for AI Shared Services, you will lead strategy and execution for areas like Eventing, Communications, and Search, shaping the next generation of product standards that teams across Xero rely on.

This high impact, high visibility role focuses on turning fragmented tools into coherent, reusable capabilities, enabling teams to deliver value faster to Xero’s customers while fostering

Qualifications

• Proven track record leading platform products/infrastructure.
• Experience managing interdependent product portfolios.
• Strong tech fluency across distributed systems and cloud.
• Excellent business judgment and investment rationale.
• Ability to lead through ambiguity and complex priorities.
• Demonstrated ability to grow and mentor teams.

Responsibilities

• Set strategy for AI Shared Services domain with quarterly roadmaps.
• Define metrics and dashboards to track progress and impact.
• Build relationships with stakeholders across the business.
• Drive adoption of shared AI capabilities across product teams.

Skills

Platform leadership

Portfolio management

Distributed systems

Developer experience

Cloud environments

Strategic thinking

People leadership

Job description

Xero is building the shared platform services that will underpin key product and technology bets. As Head of Product for AI Shared Services, you will lead strategy and execution for areas like Eventing, Communications, and Search, shaping the next generation of product standards that teams across Xero rely on.

This high impact, high visibility role focuses on turning fragmented tools into coherent, reusable capabilities, enabling teams to deliver value faster to Xero’s customers while fostering