Head Housekeeper

Whakatane District Council; Whakatāne; On-site; NZD 65,000 - 90,000; Full time

Job summary

Whakatane District Council – Whakatane, North Island is seeking an experienced Head Housekeeper to lead Riverside Holiday Park's housekeeping and guest services. You will manage day-to-day operations, maintain high presentation and safety standards, and coach the team to deliver outstanding experiences.

In this hands-on role you will resolve issues, drive continuous improvement, and lead by example, creating memorable stays for visitors while ensuring staff development and quality control across

Qualifications

• Experience in a senior or supervisory role within hospitality, tourism, accommodation, or a customer-focused environment.
• Ability to coach, support, and develop others.
• Strong customer service and relationship-building skills.
• Excellent organizational, problem-solving, and decision-making abilities.
• Commitment to quality, health and safety, and continuous improvement.
• Flexibility to work a roster including weekends, public holidays, and peak periods.

Responsibilities

• Oversee day-to-day housekeeping and guest services operations.
• Lead from the front, providing guidance, coaching, and support to the team.
• Maintain high standards of presentation, safety, and quality across the park.
• Address operational challenges and drive continuous improvement and operational excellence.
• Foster staff development and build capability while creating memorable guest experiences.

Skills

Leadership

Customer service

Coaching

Organizational skills

Problem-solving

Health and safety

Job description

Whakatane District Council – Whakatane, North Island

We're looking for an experienced and customer-focused Head Housekeeper to help deliver exceptional visitor experiences at Riverside Holiday Park.

As the senior operational support to the Team Leader, you'll take ownership of day-to-day operations, ensuring high standards across customer service, housekeeping, presentation, and safety. You'll lead from the front, providing guidance, coaching, and support to the team while driving continuous improvement and operational excellence.

This is a hands-on role where no two days are the same. You'll be a key point of contact for staff and guests, help resolve operational challenges, oversee quality standards, and step into leadership responsibilities when required. Your ability to build capability in others, maintain high standards, and create memorable guest experiences will be critical to the success of the Holiday Park.

Ko wai koe | About you

You are an experienced hospitality, tourism, accommodation, or customer service professional who leads through influence and example. Passionate about customer service and high standards, you thrive in a fast-paced environment and enjoy coaching others, fostering strong teamwork, and driving continuous improvement. Adaptable and resilient, you can confidently respond to changing priorities while delivering exceptional operational outcomes.

To be successful in this role you will have:

• Experience in a senior or supervisory role within hospitality, tourism, accommodation, or a customer-focused environment.
• A proven ability to coach, support, and develop others.
• Strong customer service and relationship-building skills.
• Excellent organizational, problem-solving, and decision-making abilities.
• A commitment to quality, health and safety, and continuous improvement.
• The flexibility to work a roster that includes weekends, public holidays, and peak holiday periods.
• Leads by example and committed to creating outstanding experiences for our guests and community.
• We're always learning and improving - Toitū te Taumata
• We're passionate and proud - Toitū te Mauri Ora
• We put people at the heart of everything we do - Toitū te Tangata